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Director, Portfolio Services
3 months ago
Director, Portfolio Services from the Company BGIS, located in Ottawa, ON, Canada. This job opening is open to job seekers with a Bachelor Degree.
Job Responsibility:Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we focus on enabling innovation through our services while seeking new opportunities for our clients. We manage over 320 million square feet of client portfolios across 30,000+ locations globally.
SUMMARY
The Director, Portfolio Services is accountable for all services on the account including safety and security-related matters, client relationship management, vendor management, governance, service delivery performance measurement, and continuous improvement opportunities.
KEY DUTIES & RESPONSIBILITIES
Client Relationship Management
- Acts as a point of escalation and customer interface for all matters for the assigned account.
- Builds key client relationships with BoC Corporate Services Relationship Managers and Director of Real Estate Operations.
- Responsible for strategic development and alignment to client objectives including report outs (e.g., Quarterly Business Reviews).
Process Owner & Controls
- Supports governance and execution of all related processes and performance measurements for preventive maintenance management, compliance management, and operational dashboards.
- Monitors and enforces performance for the above noted processes.
Vendor Management
- Facilitates key service provider QBRs and manages vendor performance in alignment with BGIS KPIs.
- Partners with strategic sourcing on key contract and vendor agreement rollout to Operations Teams.
Corporate Support
- Provides an interface for field teams into corporate support mechanisms.
- Supports operational initiatives through line management of support staff including deliverables such as annual building inspections and regulatory compliance.
Field Audit
- Executes field audits and measurements of key programs including compliance inspections and incident reporting.
People Management
Demonstrates strong leadership for team members to guide them in reaching their full potential. Responsibilities include recruiting talent, mentoring, coaching, and managing performance.
Project Works
Ensures Capital Plan through budgeting is properly developed and presented to the Client. Oversees the delivery of minor/major project works aligned with Operations & Maintenance activities.
Continuous Improvement
- Identifies and implements ongoing process improvements.
Licenses and/or Professional Accreditation
One of the following is an asset:
- Project Management Institute Accreditation.
- Program Management Professional Accreditation.
- LEED certification.
At BGIS, we believe diversity and inclusion are key business drivers, and we are committed to maintaining a barrier-free recruitment process.
Closed Date: 2024-09-16
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