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Deltids Customer Support Specialist

3 months ago

Canada, CA Driversnote ApS Full time
Deltids Customer Support Specialist (København)

Hejsa Vi er Driversnote - en hurtigvoksende SaaS virksomhed i København.

Vi er stolte af at hjælpe mere end 2.000.000 brugere fra hele verden med deres kørebøger. Det er de færreste der nyder at bruge sin tid på at dokumentere kørsel - men det gør vi Derfor er vores mål at levere en app, der kan spare både tid og penge for vores brugere.

Vores primære markeder er engelsktalende, hovedsageligt fra USA, Canada, Australien og Storbritannien, mens en mindre del af vores brugere kommer fra Danmark. Det betyder at vi har skabt et internationalt supportteam, så vi bedst muligt kan hjælpe vores brugere fra hele verden.

Hvis du er nysgerrig, drevet og robust, nyder at give en exceptionel supportoplevelse og er en stærk kommunikator, er det her, DU kommer ind i billedet

Vi søger en deltids Customer Support Specialist med gode tekniske og menneskelige egenskaber til at hjælpe os med at dække de europæiske tidszoner.

Som Customer Support Specialist hos Driversnote vil du bruge din tid på at interagere direkte med vores kunder, for at give dem en effektiv, nem og personlig oplevelse. Du vil have kontakt med alle typer af vores brugere og kunder, fra nye brugere til nuværende kunder og potentielle større teams og dele deres behov med vores produktteam.

Vi forestiller os at du:
  • Har 12 - 24 måneders erfaring indenfor support.
  • Har stærke kommunikationsevner på Engelsk (både mundtligt og skriftligt).
  • Kan snakke og skrive dansk på et professionelt niveau.
  • Eventuelt har sprogkundskaber indenfor svensk, finsk eller hollandsk. Det er en bonus
  • Elsker at yde fantastisk teknisk kundesupport på chat, e-mail og telefon og har gode kommunikationsevner i at gøre det.
  • Har en grundlæggende forståelse og erfaring med softwarefejlfinding: evnen til at undersøge problemer med apps.
  • Er proaktiv og hopper gerne i den dybe ende og er ikke bange for at hoppe på et telefonopkald eller give en videodemo til store potentielle B2B-kunder.
  • Har øje for tendenser og strømlining - ivrig efter at automatisere, hvor det er muligt.
  • Giv en førsteklasses supportoplevelse via e-mail og telefon til kunders tekniske forespørgsler, generelle forespørgsler og B2B-produktforespørgsler.
  • Fejlfind baseret kundernes spørgsmål og driv undersøgelsen af problemet helt til mållinjen.
  • Video-demoer og video-onboarding til vores større B2B-kunder.
  • Samarbejd med vores produktteam om fejlrapporteringer og videresendelse af feedback fra kunder.
  • Lær Driversnote-produktet grundigt og støt vores kunder i at få mest muligt ud af alt, hvad vi tilbyder.
Folk siger at du:
  • Er robust - du får arbejdet gjort og bliver ved indtil opgaven er løst.
  • Holder dig ikke tilbage og nyder at løse problemer.
  • Er en god relationer - du kan hurtigt opbygge troværdighed.
  • Er ikke bange for tvetydige situationer, og stiller de rigtige spørgsmål for at løse dem.
  • Er altid tålmodig og venlig, uanset hvad.
De vigtige detaljer:
  • Minimum 21 timer om ugen.
  • Det forventes, at du kan arbejde 3-4 timer om dagen 6 dage om ugen.
  • Fleksible muligheder for at arbejde hjemmefra.
  • Arbejdsstedet er fra vores kontor i København. Der er også mulighed for at arbejde hjemmefra.
  • Dansk arbejdstilladelse.
Hvem er teamet?

I dag er vi et internationalt team på 25+ medarbejdere, der sidder i vores hovedkvarter i København — og en håndfuld i Australien, Canada og Rumænien

Vores arbejdssprog er engelsk, da vi arbejder i et afslappet internationalt miljø på vores kontor ved Kødbyen i København. Hvis du vil se billeder fra de arrangementer vi holder sammen, så kan du finde os på LinkedIn. Vi har kanon kaffe, fede fredagsbarer og alsidige arrangementer - lige fra løbeklub til Mario Kart-konkurrencer.

Sådan ansøger du

Hvis du er interesseret, så send os en ansøgning ved at trykke på knappen nedenfor.

Bemærk, at vi gennemgår ansøgninger løbende. Så hvis du er interesseret, så skynd dig at sende en ansøgning :) Hvis du kommer gennem det første nåleøje, så vil vi bede dig om at udføre en kort skriftlig test, samt en personlighedstest, før vi går videre til de personlige samtaler.

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