Ad Quality Coordinator

4 weeks ago

Old Toronto Ontario, CA Index Exchange Full time

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

The Ad Quality Coordinator will be required to comfortably navigate various systems for campaign and site review, including but not limited to: Salesforce, Analytics platforms and other Index internal systems. They will be responsible for ensuring new campaigns are categorized and activated in a timely manner. They will be expected also to perform certain miscellaneous tasks and projects assigned to them by their manager. The Specialist will be required to closely communicate with their manager and alert them to any schedule changes, inabilities to meet deadlines.

This is a contract role varying from 3-4 months. There are two open positions with varying working hours, which include:

  • Monday- Friday 9:00 PM to 5:00 AM
  • Monday- Friday 11:00 AM to 7:00 PM

Here’s What You’ll be Doing:

  • Review advertisements and websites to ensure compliance with Index Exchange policies and quality standards.
  • Address sensitive content which may be graphic, violent or hateful, include offensive or derogatory language or other potentially distressing material.
  • Categorize advertisements based on brand, industry and content groups.
  • Review sites in Salesforce and fill out pertinent information within the system.
  • Provide information, educate customers to update trackers, update required applications & tools and keep internal stakeholders informed of new issues.
  • Meet the required daily expectations.
  • Additional projects and tasks supporting the Quality Assurance team where required.
  • Report any issues and system errors with the manager.
  • Implement and improve quality control operating procedures.
  • Be available to work within rotating shifts (Early morning and/or late night, weekends/long weekend/statutory holidays).

Measurements of Success:

  • Number of campaigns approved per day.
  • Number of sites reviewed per day.
  • Accuracy of Content groups, Brand name, Industry & Creative type selections.
  • Accuracy of site approvals and rejections.
  • Completion of assigned material in a timely manner or in accordance with a deadline.

Here's What You Need:

  • Possesses excellent attention to detail.
  • Bachelor’s degree or diploma are preferred.
  • Exceptional verbal, written, and visual communication skills.
  • Strong analytical and critical thinking skills.
  • Proficient with MS Office (Excel and Word).

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans for you and your dependents.
  • Paid time off, health days, and personal obligation days plus flexible work schedules.
  • Competitive retirement matching plans.
  • Equity packages.
  • Generous parental leave available to birthing, non-birthing, and adoptive parents.
  • Annual well-being allowance plus fitness discounts and group wellness activities.
  • Commuter benefits and discounts, where available.
  • Employee assistance program.
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance.
  • One day of volunteer time off per year and a donation-matching program.
  • Bi-weekly town halls and regular community-led team events.
  • Multiple resources and programming to support continuous learning.
  • A workplace that supports a diverse, equitable, and inclusive environment.
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