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Implementation Specialist Professional Services
3 months ago
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional Services team, we are looking for an Implementation Specialist to take part in managing the implementation process of the company’s product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures, work with global clients, and join a team of professionals.
What will you be doing:
- Leading customers through the implementation process with a primary focus on off-site implementations (via scheduled sessions using web conferencing).
- Understanding the business processes and application environment, and gathering customers’ requirements.
- Meeting the client’s expectations and internal deadlines to ensure timely and successful implementations.
- Providing technical support to cross-functional teams for our product.
- Maintaining technical proficiency through self-training.
- Desire and motivation to develop your technical and interpersonal skills by supporting the implementation processes of a SaaS product.
- Former experience with technical support roles with a level of knowledge in the IT and ITIL fields.
- ITIL Foundation Certificate - an advantage.
- Able to manage projects under time limitations, handling multiple tasks simultaneously.
- Able to deliver presentations to all business levels.
- Strong oral and written English communication skills.
