Current jobs related to Information Technology Service Delivery Manager - Old Toronto Ontario, CA - Organigram Inc
-
Project Engineering Manager, ASIC Design
5 days ago
Markham, Ontario, I3P, CA Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...
-
Senior Manager, HR Solutions and Systems
6 days ago
Markham, Ontario, I3P, CA Extendicare Canada Inc. Full timeJob Description The Senior Manager, HR Solutions & Systems will be responsible for day-to-day management of their technical team to meet delivery commitments on projects, backlog and issues aligned with Extendicare's strategic priorities. This is a critical role supporting Extendicare's HR transformation journey and evolution.This position offers a...
-
Project Engineering Manager, ASIC Design
6 days ago
Markham, Ontario, I3P, CA Synopsys Full timeOur Silicon IP business is all about integrating more capabilities into an SoC-faster. We offer the world’s broadest portfolio of silicon IP-predesigned blocks of logic, memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities. Meet unique performance, power, and size requirements of their target...
-
Senior Manager IT
6 days ago
Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full timeWHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
HR Employee Service Centre Senior Specialist
6 days ago
Markham, Ontario, I3P, CA Extendicare Canada Inc. Full timeJob Description As Extendicare continues to build and maximize our usage of HR technology assets, optimal employee experience is paramount. We are seeking a talented individual to drive exceptional employee experiences. Reporting to the Manager Incident Resolution, the HR Service Centre Sr. Specialist will be accountable for analysis, configuration,...
-
Material Planner
6 days ago
Windsor, Ontario, K6U, CA Magna International Full timeJob Number: 69907 Group: Magna Mechatronics, Mirrors & Lighting Division: Windsor Modules Job Type: Contractor/Temporary Worker Location: WINDSOR Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while...
-
Technical Engineering Intern
6 days ago
Markham, Ontario, I3P, CA Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...
-
DV Manager
6 days ago
Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Account Manager
6 days ago
Windsor, Ontario, K6U, CA Acklands-Grainger inc. Full timeWork Location Type: Hybrid WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working® by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for...
-
Hardware Test Engineering Manager
1 month ago
Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Sr. Software System Designer
1 month ago
Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Account Manager
1 month ago
Windsor, Ontario, K6U, CA Acklands-Grainger inc. Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers,...
-
PROGRAM BUYER
1 month ago
Windsor, Ontario, K6U, CA Magna International Full timeJob Number: 69202 Group: Magna Mechatronics, Mirrors & Lighting Division: Windsor Modules Job Type: Fixed Term Contract Location: WINDSOR Work Style: About us We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving...
-
Graphics Memory Technical Program Manager
6 days ago
Markham, Ontario, I3P, CA Advanced Micro Devices inc. Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
ASIC & Firmware Verification Engineer Intern
6 days ago
Markham, Ontario, I3P, CA Synopsys Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...
-
Regional Manager, Sales
1 month ago
Markham, Ontario, I3P, CA Extendicare Canada Inc. Full timeJob Description The Opportunity Are you an experienced sales leader who is looking to make a difference in the Senior Living market? The Regional Manager of Sales & Resident Experience will play a key role in supporting ten (10) retirement living residences in meeting their occupancy and NOI goals. This role offers the unique opportunity to positively impact...
-
Track Engineer Design Lead
1 month ago
Markham, Ontario, I3P, CA PARSONS CORPORATION Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
-
Home Helper
1 month ago
Windsor, Ontario, K6U, CA VON Canada Full timeRequisition Details:\u00A0Employment Status: CasualProgram Name:\u00A0Home HelpWork Schedule: DaysUnion/Bargaining Unit:\u00A0CUPEOn Call:\u00A0No\u00A0Job Summary:\u00A0\u00A0The Home Helper provides homemaking services to individuals and families in the home or at the time of discharge from hospital according to the framework of VON policies, procedures,...
-
Manager, Financial Reporting
1 month ago
Windsor, Ontario, K6U, CA BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Markham, Ontario, I3P, CA Synopsys Full timeYou Are:A highly motivated, innovative, and independent ASIC/firmware digital verification engineer intern. You thrive in a collaborative environment, working as part of a highly experienced mixed-signal design team. You are passionate about technology and eager to contribute to the verification of current and next-generation Backplane Ethernet, PCIe, SATA,...
Information Technology Service Delivery Manager
3 months ago
Part Time / Full Time
The IT Service Delivery Manager will be responsible for the effective delivery of all business-user technology to the company's various departments and companies inclusive of service desk, deskside support and end-user equipment. This key function ensures all employees are equipped with the tools necessary to perform effectively in their role, and that incidents and service requests are handled within service level targets. This is a hands-on leadership role responsible for all IT Service Management (ITSM) disciplines and practices with the objective of delivering reliable, repeatable service at the agreed to service levels, in an environment of continuous improvement.
Responsibilities:
- Service Management: Oversee the delivery and maintenance of IT services to ensure they meet the needs of the business. This includes managing service level agreements (SLAs) and Key Performance Indicators (KPIs) with both internal and external providers. Set a high standard of service desk performance. Accountable for the overall ownership, monitoring, tracking and quality assurance for all IT Incidents and Service Requests. Drive the adherence to the ITIL 4 framework within the IT department. This includes processes such as incident management, problem management, change management, and continual service improvement. Provide timely and accurate reporting on departmental objectives and KPIs.
- Team Management: Lead a team of 4 IT professionals that handle level 1 support. This includes performance management, coaching, and development of team members.
- IT Asset Management: Responsible for the life-cycle management of all IT supported end user hardware and software, this includes the administration of the software and service catalog. Management of the mobile device (MDM) platform and administration of the agreements with telecom providers.
- Stakeholder Management: Act as the key point of contact for all IT service delivery matters. This includes regular communication with stakeholders to keep them informed of progress and changes.
- Continuous Improvement: Identify opportunities for service improvements, cost reduction, and efficiency gains. Implement these improvements where appropriate. Develop and implement a training program for end users that can allow the effective adoption of innovative and productivity tools.
- Documentation and Procedures: Develop and maintain operational procedures and knowledge base as it relates to the service desk. Management of the onboarding and offboarding process.
Qualifications/Skills:
- Demonstrated ability to build sustainable business relationships
- Advanced skills and experience in ITSM practices. ITIL 4 certification is considered an asset
- Demonstrated prioritization, troubleshooting and problem-solving skills in relatively complex environments.
- Demonstrated management and administration of an ITSM tool, Alloy is preferred
- Excellent communication and stakeholder management skills.
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 5+ years experience in technology, managing technical teams
- Experience in a manufacturing or production environment would be considered an asset.
- Hands-on experience managing Microsoft Technologies such as MS Teams, MS Teams Rooms, One Drive, Active Directory, SharePoint, Intune, M365 Admin Center.
