Front Office Assistant Director

3 weeks ago

Montreal QC GF, CA Hôtel Humaniti Montréal Full time

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.

Join the Humaniti community

Here are the benefits and privileges offered to you by the Humaniti Hotel:

  • Thrive within a positive, friendly, and dynamic team in a beautiful environment.
  • The opportunity to take on new challenges and advance your career across North America.
  • Employee benefits, such as life, disability, medical, and dental insurance partially covered by the employer.
  • Retirement plan with employer contributions.
  • Various employee recognition programs.
  • Various training programs.
  • Discounts within our hotel chain.

Description

We are looking for a front office Assistant Director with a passion for hospitality, wishing to join our team. Reporting to the front office Director, the incumbent will be responsible for assisting the Director in the administration of reception functions and in managing its daily operations.

Our front office Assistant Director will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.

Roles and Responsibilities

  • Support, supervise, and guide the front desk team in all guest interaction processes.
  • Participate in the training of the front desk team and ensure daily tracking of learning progress.
  • Ensure that the front desk team has the necessary tools for the smooth operation of operations.
  • Responsible for guest requests and their completion within the established deadlines according to hotel standards.
  • Monitor daily front desk operations.
  • Responsible for customer satisfaction and complaint management.
  • Respond to guest comments on various booking platforms and ensure post-service follow-up.
  • Ensure proper management of guest folios and billing.
  • Take initiative in improvement efforts for the department.
  • Supervise the reception team, including reception supervisors, to ensure compliance with all established procedures.
  • Support the front office Director in her tasks.
  • Manage disciplinary cases.
  • Perform administrative tasks related to the department.
  • Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.
  • Responsible for enforcing hotel standards and policies.
  • Ensure smooth service coordination with various hotel departments.

Skills and Requirements

  • College or university degree in hotel management or equivalent education.
  • Excellent organizational skills, prioritization, and outstanding customer service.
  • Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.
  • Ability to work under pressure and manage stress.
  • Proactivity, initiative, and autonomy.
  • Strong personnel management skills.
  • (3) years of experience in the hotel industry at the front desk.
  • (2) years of team supervision experience in the hotel industry.
  • Availability during the day, evening, and weekends.
  • Bilingual (French and English).

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