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National Education Consultant

3 months ago

Waterloo Ontario ML, City of Toronto, Canada Manulife Insurance Malaysia Full time
National Education Consultant

Locations: Waterloo, Ontario; Montreal, Quebec

Time Type: Temps plein

Posted On: Publié il y a 4 jour(s)

Job Requisition ID: JR24080484

Description:

In this role, you will be part of the Client Relations team in Canada Retirement and the primary contact for our large/jumbo clients regarding member education and engagement in their retirement program.

Responsibilities:

  1. Relationship Management:
  • Primary contact for the client regarding the member experience, from onboarding and enrollment to plan participation and engagement.
  • Part of an ongoing service team that meets regularly with the client to review member behavior and make recommendations around communications and education.
  • Support client projects and assist in change management and resolving any issues.
  • Participate in large case requests for proposals and shortlist presentations to support sales and retain existing business.
Education Consulting and Communications Development:
  • Develop an education strategy and calendar based on member behavior.
  • Analyze member behavior vs benchmark and recommend education initiatives and custom communications to support the client’s objectives.
  • Develop custom communications to support education strategy and client projects.
  • Build and deploy email communications for the client and leverage multichannel technology to increase reach and impact.
Project Management and Reporting:
  • Work with the client and project team to develop a detailed action plan and work-back schedule for communication tasks.
  • Provide regular project updates on progress and timeline, critical tasks, and any outstanding issues.
  • Track and report success of the communication and education initiatives and adjust strategy as needed.

Qualifications:

  • Excellent relationship management skills.
  • Outstanding verbal and written communication skills.
  • Proven ability to present high-impact presentations in formal settings.
  • Superior planning and project management skills.
  • Active listening and flexibility in problem-solving.
  • Good knowledge of group retirement products and member retirement savings tools.

The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

What We Offer:

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our Commitment:

  • Values-first culture.
  • Boundless opportunity.
  • Continuous innovation.
  • Delivering the promise of Diversity, Equity, and Inclusion.
  • Championing Corporate Citizenship.
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