Warehouse Hose Shop Clerk

2 weeks ago


Toronto ON CA, Ontario DTC Fluid Power Full time
About us:
DTC's mission is to conduct a professionally managed company which provides solutions to our customers rather than just products. We are a purpose driven company. We realize the value of relationships and we place integrity and trust as the cornerstone to our success. We pursue Win/Win Business Relationships.
DTC has become known as the "The Dependable Source" for Fluid Control Parts and Accessories. Our extensive stock of Hydraulic and Pneumatic Fittings and Components speaks for itself. Our huge selection of imperial, metric and specialty adapters and hose ends; along with our tube bending and fully equipped machine shop; make us a key source in critical case situations and the choice supplier to most mobile service companies, due to our continued reliability and product ingenuity.

Job Description
The person for this role will be responsible for taking care of customer needs. You will be expected to make Cold Calls on new potential accounts in your area to secure new Business. You will be responsible on existing customers to build relationships within an assigned territory as well as conducting research to find potential new clients. You will be responsible for supporting the company’s sales efforts.

Job Duties
Responsible for providing customer service
Provide technical assistance to customers
Answer customer's questions regarding products, services, and delivery
Accurately enter and process orders
Work with outside salesperson and order desk team to identify, quote and close customer inquiries and VMI
Ensure customer service technical requirements for the customer are met
Research and source all customer inquiries providing solutions in a timely and organized/systematic manner
Support day to day transaction activities to produce a high level of customer satisfaction
Keep track of existing Customer’s inventory and VMI contract
Review incoming and outgoing customer orders
Create opportunity to expand business with current and new potential customers
Training will be provided

Requirements
Excellent customer service skills
Advanced ability to multitask and manage time well
Quick and enthusiastic learner
Demonstrated ability to work within teams, as well as independently
Minimum 2 - 3 years sales or relevant work experience
Positive and professional team attitude
Good reading and numeracy skills Excellent communication and interpersonal skills
Aptitude with computer software programs utilized by the company
Proficiency in Microsoft Word and Excel
Ability to self-motivate
Ability to maintain strict confidentiality

Education and Experience
Certificate, diploma, or degree with a concentration in Sales
2 - 3 work experience in Sales is a must

Job Type: Full-time
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