Bilingual Operations Coordinator

3 days ago

Richmond Hill Ontario, York region, Canada Sym-Tech Dealer Services Full time

Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference. We are currently recruiting for a Bilingual Operations Coordinator to join our team located in Thornhill, Ontario.


A career with us offers:

A fun, fast paced culture

Opportunities to grow and develop your career

On-going industry training programs and professional development opportunities

A workplace that supports workplace diversity, equity and inclusion

A strong promoter of women in the automotive industry

The chance to work with some of the best in the business


Job Summary:

The Bilingual Operations Coordinator, is primarily responsible for providing the day-to-day support and coordination for Sym-Tech’s external facing Learning Management System and the class operations for all Performance Center courses.


Position Functions:

Support the day-to-day operation of the LMS- user account management, course setup, content uploads.

Provide technical support to both internal and external users on LMS-related issues, troubleshooting problems, providing solutions promptly and/or identifying more complex issues that may require escalation to resolve.

Generate reports and analytics on LMS usage and performance metrics to improve the overall user experience.

Serve as the first point of contact, provide logistical and administrative support, and help Learners, Instructors, Field Sales and other internal users with any system-related questions or issues regarding the LMS.

Coordinate with stakeholders to assign training and learning paths based on job, role, and position.

Organize pre-training setup for in-person classes, including charts, workbooks, merchandise, and catering.

Organize pre-training for virtual class setup.

Provide course facilitators with administrative support.

Act as the liaison for participants pre-, during and post-training.

Manage course inventory of all training-related materials.


Minimum Requirements

Bilingual (English and French) is required.

Experience with a Learning Management Systems is an asset.

Minimum 3 years in a customer service/administration-type role focused on technical support and troubleshooting

Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities in both English and French.

Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.

Strong customer service and relationship-building skills

Strong team building skills, to work well within a close team environment - self-sufficient, resourceful, and work well with minimal supervision.

Ability to demonstrate a high degree of professionalism.

Proficient in the MS Office suite.


Résumé du poste :

Le/la coordinateur(trice) bilingue du système de gestion de l'apprentissage (LMS), qui relève directement du Gestionnaire des opérations et de la conception du Centre de Performance, est principalement chargé d'assurer le soutien et la coordination quotidienne du système de gestion de l'apprentissage de Sym-Tech destiné à l'extérieur et des opérations de classe pour tous les cours du Centre de Performance.

Fonctions du poste :

Soutenir le fonctionnement quotidien du système de gestion de l'apprentissage - gestion des comptes d'utilisateurs, configuration des cours, téléchargement de contenu.

Fournir une assistance technique aux utilisateurs internes et externes sur les questions liées au LMS, en résolvant les problèmes, en fournissant des solutions rapidement et/ou en identifiant les problèmes plus complexes qui peuvent nécessiter une escalade pour être résolus.

Générer des rapports et des analyses sur l'utilisation du LMS et les mesures de performance afin d'améliorer l'expérience globale de l'utilisateur.

Servir de premier point de contact, fournir un soutien logistique et administratif et aider les apprenants, les formateurs, les vendeurs sur le terrain et les autres utilisateurs internes pour toute question ou problème lié au système concernant le LMS.

Coordonner avec les parties prenantes l'attribution des parcours de formation et d'apprentissage en fonction de l'emploi, du rôle et du poste.

Organiser la préparation de la formation pour les cours en personne, y compris les tableaux, les cahiers d'exercices, la marchandise et la restauration.

Organiser la préformation pour les classes virtuelles.

Fournir un soutien administratif aux animateurs de cours.

Assurer la liaison avec les participants avant, pendant et après la formation.

Gérer l'inventaire de tout le matériel lié à la formation.


Exigences minimales :

Le bilinguisme (anglais et français) est requis.

Une expérience des systèmes de gestion de l'apprentissage est un atout.

Au moins trois ans dans un rôle de type service à la clientèle/administration axé sur le soutien technique et le dépannage.

Excellentes aptitudes à la communication et aux relations interpersonnelles, avec la capacité de former et d'assister efficacement des utilisateurs ayant des compétences techniques variées, tant en anglais qu'en français.

Souci du détail, fortes aptitudes à la résolution de problèmes et capacité à établir des priorités et à gérer plusieurs tâches simultanément.

Solides compétences en matière de service à la clientèle et d'établissement de relations

Solides compétences en matière d'esprit d'équipe, aptitude à travailler dans un environnement d'équipe étroite - autonomie, débrouillardise et capacité à travailler avec un minimum de supervision.

Capacité à faire preuve d'un haut degré de professionnalisme.

Maîtrise de la suite MS Office.

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