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ServiceNow Functional Consultant/Configuration Specialists – CSDM

2 months ago

Vancouver Metro Vancouver Regional District, CA Total Systems Solutions Consulting Inc. Full time

ServiceNow Senior Functional Consultant/Configuration Specialists – CSDM & CMDB

The Opportunity

Total Systems Solutions Consulting Inc. is seeking a ServiceNow Senior Functional Consultant/Configuration Specialists – CSDM & CMDB to work for our public sector client, the Ministry of Citizen Services in the Province of British Columbia. You must be available to work remotely, full-time 40 hours per week with availability Monday to Friday from 8:30 am to 4:30 pm Pacific Standard Time. It is expected that consultants will be required to occasionally attend meetings in Victoria, British Columbia for which your expenses will be reimbursed.

The anticipated term of this opportunity is from an available start date of September 16, 2024 for 6 months.

Project Context

The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations. The SMTP involves the implementation of the OCIO My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow. My SC was launched for use by all ministries in January of 2019, with an initial set of OCIO Services and features.

Background

The mandate for SMTP focuses on transforming IT service operations to ensure a superior customer experience and contribute to the success of government programs. It also includes the integration of IT service management for shared government IT infrastructure and services. SMTP includes both project and operations work and the team is currently comprised of Ministry staff, resources contracted via previous RFPs, and the Province’s vendor service delivery partners.

The Province is implementing various modules of ServiceNow, with several already in production which include:

  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Order Management (Service Request, Request for Fulfillment, Service Catalogue)
  • Service Asset and Configuration Management and Configuration Management Database (SACM/CMDB)
  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Field Services (FSM)
  • Continuous Improvement (CIM)
  • Strategic Portfolio Management (SPM)

The Province is seeking an experienced ServiceNow Technical Architect who will support the architectural needs of the program.

Consultant Qualifications

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

Experience & Skills

  • Minimum of 5+ years’ experience in service management, with a focus on the ServiceNow platform.
  • Strong understanding of ServiceNow modules, including ITSM, ITOM, ITAM.
  • Proven experience implementing the Common Service Data Model (CSDM).
  • Fulsome understanding of the ServiceNow CMDB.
  • Strong data management/analysis skills and experience with the CMDB data model.
  • Experience in implementing CMDB health dashboards, processes, and remediation tasks.
  • Excellent client-facing skills with the ability to communicate complex concepts to both technical and non-technical audiences.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
  • Ability to work independently and manage multiple tasks and projects simultaneously.
  • Familiarity with ITIL and other IT service management frameworks.
  • Experience in data modeling and database management.

Certifications

  • ServiceNow Certified Implementation Specialist.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to $90.00 per hour

Expected hours: 40 per week

Flexible language requirement:

  • French not required.

Schedule:

  • Monday to Friday.

Application question(s):

  • Where on your resume can you demonstrate that you have 5 years of Service Management experience in ServiceNow?
  • Where on your resume can you demonstrate your understanding of ServiceNow modules ITSM, ITOM, ITAM?
  • Where on your resume can you demonstrate where you implemented the Common Service Data Model (CSDM)?
  • Where on your resume can you demonstrate your experience with the CMDB Data model?
  • Where on your resume do you have experience implementing CMDB health dashboards?
  • Where on your resume can you demonstrate your experience in data modeling and database management?

Education:

  • Bachelor's Degree (preferred).

Experience:

  • Service management using ServiceNow: 5 years (required).
  • ServiceNow modules ITSM, ITOM, ITAM: 5 years (required).
  • Implementing Common Service Data Model (CSDM): 5 years (preferred).
  • Management/Analysis skills with CMDB data model: 5 years (preferred).
  • CMDB health Dashboards, processes and remediation tasks: 5 years (preferred).
  • Data modeling and database Management: 5 years (preferred).

Licence/Certification:

  • ServiceNow Certified Implementation Specialist (preferred).

Work Location: In person.

Application deadline: 2024-08-27
Expected start date: 2024-09-16.

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