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Unit Manager Legal Claims Support

2 months ago

Calgary Alberta DJ, CA Intact Financial Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Manager, Legal Claims Support, to join our growing team

What you’ll do here:

  • Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.
  • Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
  • Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
  • Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
  • Providing regular and ongoing feedback, mentoring and coaching to your team.
  • Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
  • Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.
  • Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
  • Assist your team to understand and apply policies, procedures and theories.
  • Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
  • Plan and implement office systems, as well as organize office operations and procedures.
  • Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.
  • Participate on project-based tasks as assigned by Director and/or VP Legal Claims.
  • Compile and analyze statistics and reports while monitoring and predicting legal trends


What you bring to the table:

  • University Degree or College Diploma in relevant discipline (legal, paralegal or management) or equivalent education combined with relevant work experience is required.
  • Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
  • Minimum of two years of management experience or equivalent relevant experience.
  • Proven and effective communication/interpersonal skills to develop and foster favourable relationships.
  • Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
  • Proven project management skills; planned, led and successfully executed projects.
  • Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
  • Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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