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Service Desk Technician
3 months ago
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction:
Robertson is seeking a skilled Service Desk Technician to join our client.
Contract Dates:
4 months
Pay Rates:IC: $29.47 per hour
T4: $26.20 per hour
Monday to Friday
Job Responsibilities:
- Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve.
- Document all end-user requests and interactions in ticketing system completing all steps as defined.
- Provide technical account management for customers resolving issues and escalating when appropriate.
- Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
- Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
- Instruct users as well as troubleshoot basic and advanced software/hardware issues.
Experience & Qualification Requirements:
- Experience with Service Now.
- Experience working in an agile operations model.
- Experience working in a Microsoft 365 work environment (MS Teams, Sharepoint, Exchange Online).
- One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired.
- ITIL certification desired.
- Certifications in Windows system management is a plus.
- Linux certification is a plus.
Personal Attributes:
- Strong communication skills, both verbal and written.
- Good organization and project management skills with attention to details.
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****
How to Apply:
If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
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