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Senior Coordinator, Transport Dispatch
3 months ago
Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location: 55 Freeport Blvd, Calgary, Alberta, T3J 4X9
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
Varied shifts available, primarily overnight; all positions include weekend work.
The shifts will either be night shifts (5 days x 8 hours), or a 12-hour shift (work 4 days on, 4 days off).
What you’ll do:
- Transmission and receiving of all information relevant to the driver performing his/her day to day duties within the company and customer requirements
- Reviewing all drivers on southbound meat loads to ensure they send in the required meat inspections before carrying on south with their trip. Escalating any discrepancies or missed inspections with the driver or internally to ensure we are in compliance.
- Handling of all driver related satellite messages, emails, calls within assigned and overflow queues
- Follow up with Planning team to ensure drivers are preplanned on shipments before their PTA date/time
- Ensuring drivers are receiving their load assignments timely and in advance
- Ensuring each driver confirms the load assignments assigned to them. Escalating any concerns to the Driver Manager should they arise (driver refusal, sick/breakdown calls causing drivers to have to come off of plans)
- Daily tracking of drivers enroute to ensure they are running on time on their trips
- Escalating any changes to etas for arrival to shipper/receiver during the drivers trip to ensure customer/internal communication happens with all needed parties and appts are rebooked accordingly
- Recognition, communication, and documentation of situations that should be reviewed by other parties for information, action and record keeping purposes (i.e. initial late communication, acting on on the road breakdowns, initial driver complaints, and driver related issues)
- Work on behalf of the driver and company to resolve any day to day issues that may arise (breakdowns, load assignment questions, eta/pta updates, general questions/concerns)
- Ensuring, if appts have not already been booked, communication is made to Loblaw CSR with proper driver eta’s so pick up/delivery appts are booked on all orders timely
What you will need:
- Strong organization skills would be an asset
- College Education preferred
- 1-2 years of related work experience (Transport/Supply Chain/Warehouse)
- Excellent communication skills are an asset
- Must have strong leadership skills
- Must have the ability to multitask, make decisions and problem solve.
Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
Employment Type: Full time
Type of Role: Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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