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Regional Manager/Directeur Régional

3 months ago

ON, Canada Toyota Full time

Regional Manager/Directeur Régional page is loaded Regional Manager/Directeur Régional Apply locations Toyota Credit Canada Inc - Head Office time type Full time posted on Posted 30+ Days Ago job requisition id 10230231

Job Description

Regional Manager
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer/dealer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

TFS currently has an exciting full-time permanent opportunity as the Regional Manager reporting to the VP of Dealer Services in the Dealer Services department. The successful candidate will be responsible for creating and implementing sales strategies, ensuring corporate targets are met, managing field team, and building strong relationships with Toyota, Lexus and Private Label Dealers.

What You’ll Be Doing:

  • Manage and coach team of Dealer Relations Managers in either Ontario, Western Canada or Quebec/Atlantic regions.
  • Develop strategies to provide exceptional service to Dealer and Private label Partners, and improve performance as measured by the Dealer Satisfaction Survey.
  • Enhance TFS visibility across regions through effective dealer communications, regular dealer contacts and dealer meetings.
  • Focus on increasing TFS lease & loan penetration, overall market share and contract volume for both new & used.
  • Increase sales & market share of TFS F&I protection plans and programs.
  • Manage dealer wholesale and mortgage portfolio and develop new business opportunities.
  • Take a leadership and active role in all training initiatives that support the Dealer Relations Managers and our dealer network.
  • Manage, engage, and develop team members and future leaders.
  • Partner with senior leaders to support corporate initiatives, inclusive of leading strategic projects and take an active role on executing these initiatives.

What You’ll Bring:

  • Bachelor's degree in business or related discipline.
  • 10 plus years’ experience in automotive finance or related industry.
  • Strong leadership, communication, and management skills, including experience managing a remote team across multiple provinces.
  • Exceptional relationship management skills with the ability to enhance and improve dealer satisfaction.
  • Strong written and verbal communication skills, presentation and interpersonal skills
  • Demonstrates strong learning agility, team building skills and acts as a change agent.
  • Experience using business data and analytics to gather insights to develop action plans to increase TFS penetration, F&I protection plans and services and drive business improvement.
  • Demonstrates decisive insight, understands problems, and recognizes connections to develop solutions that align with organizational goals.
  • Strong project management skills required to prioritize, manage, and implement multiple initiatives, on a concurrent basis.
  • Demonstrates effective business acumen, critical thinking and financial analysis skills. Understands the financial impact of decisions on the organization.
  • Proactive and innovative mindset with a strong sense of ownership.
  • Strong knowledge and experience using Microsoft Office (Excel, PowerPoint, MS Teams), Business Intelligence tools such as Tableau or Power BI, and CRM tools such as Salesforce.
  • Flexibility for extended overnight and local travel required.
  • Valid driver’s license required.

What We’ll Bring:

  • A work environment built on teamwork, flexibility, and respect
  • Competitive salary including bonus
  • Health and dental benefits effective immediately.
  • Company pension plan with matched contribution
  • Associate vehicle discount program
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Fitness reimbursement
  • Competitive time off benefits
  • Great company culture-Respect for people and continuous improvement is at our core
  • Hybrid work environment (based on role requirements)

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

DIRECTEUR RÉGIONAL

À propos de Toyota Services Financiers

Toyota Services Financiers (TSF) fournit des services financiers liés à la vente au détail, à la location et au financement aux concessions Toyota et Lexus ainsi qu’à leurs clients partout au Canada. TSF fait partie du groupe de services financiers mondial Toyota Financial Services Corporation (TFSC), une filiale exclusive de Toyota Motor Corporation au Japon, dont le siège social canadien se trouve à Markham, en Ontario.

Qu’est-ce qui nous distingue?

Chez Toyota Services Financiers (TSF), vous contribuerez à créer des expériences client/concessionnaire de premier ordre dans un environnement innovant, collaboratif et axé sur le travail d’équipe. TSF est un membre important de la famille Toyota, une société internationale primée, reconnue dans le monde entier pour son leadership technologique et ses normes de qualité supérieure, sa poursuite de l’amélioration continue et sa responsabilité environnementale.

TSF offre actuellement un poste permanent à temps plein de directeur régional, sous la responsabilité du VP des services aux concessionnaires du département des services aux concessionnaires. La personne retenue sera chargée de créer et de mettre en œuvre des stratégies de vente, de veiller à ce que les objectifs de l’entreprise soient atteints, de gérer l’équipe sur le terrain et d’établir des relations solides avec les concessionnaires Toyota, Lexus et de marques privées.

Votre rôle consistera à:

  • Diriger et former une équipe de Directeurs, relations avec les concessionnaires, soit en Ontario, à l’ouest du Canada ou les régions du Québec et de l’Atlantique
  • .Élaborer des stratégies pour fournir un service exceptionnel aux partenaires concessionnaires et de marques privées, et améliorer les performances telles que mesurées par le sondage sur la satisfaction des concessionnaires.
  • Améliorer la visibilité de TSF dans les régions grâce à une communication efficace avec les concessionnaires, à des contacts réguliers avec les concessionnaires et à des réunions avec ces derniers.
  • Se concentrer sur l’augmentation de la pénétration des prêts TSF, de la part de marché globale et du volume de contrats pour les véhicules neufs et d’occasion.
  • Augmenter les ventes et la part de marché des plans et programmes de protection du Bureau commercial de TSF.
  • Gérer le portefeuille de prêts de gros et de prêts hypothécaires des concessionnaires et développer de nouvelles opportunités commerciales.
  • Jouer un rôle moteur et actif dans toutes les initiatives de formation qui soutiennent les directeurs des relations avec les concessionnaires et notre réseau de concessionnaires.
  • Gérer, impliquer et développer les membres de l’équipe et les futurs dirigeants.
  • Travailler en partenariat avec les hauts dirigeants pour soutenir les initiatives de l’entreprise, y compris la conduite de projets stratégiques, et jouer un rôle actif dans l’exécution de ces initiatives.

Ce que vous apporterez :

  • Baccalauréat en Commerce ou dans une discipline connexe.
  • Plus de 10 ans d’expérience dans le domaine du financement automobile ou dans un secteur connexe.
  • Solides compétences en matière de leadership, de communication et de gestion, y compris une expérience de la gestion d’une équipe à distance dans plusieurs provinces.
  • Compétences exceptionnelles en matière de gestion des relations, avec la capacité de renforcer et d’améliorer la satisfaction des concessionnaires.
  • Solides compétences en matière de communication écrite et orale, de présentation et de relations interpersonnelles.
  • Solide capacité d’apprentissage, de compétences en matière de constitution d’équipes et agit en tant qu’agent de changement.
  • Expérience de l’utilisation de données et d’analyses commerciales pour recueillir des informations afin d’élaborer des plans d’action visant à accroître la pénétration de TSF, des plans et services de protection du Bureau commercial et de l’amélioration de l’activité.
  • Vision décisive, compréhension des problèmes et reconnaissance des liens pour élaborer des solutions conformes aux objectifs de l’entreprise.
  • De solides compétences en matière de gestion de projet sont nécessaires pour établir des priorités, gérer et mettre en œuvre plusieurs initiatives simultanément.
  • Sens aigu des affaires, esprit critique et compétences en analyse financière. Compréhension des conséquences financières des décisions sur l’entreprise.
  • Esprit proactif et innovant avec un fort sentiment d’appartenance.
  • Solides connaissances et expérience dans l’utilisation de Microsoft Office (Excel, PowerPoint, MS Teams), d’outils de veille stratégique tels que Tableau ou Power BI, et d’outils de gestion de la relation client (CRM) tels que Salesforce.
  • Une certaine flexibilité est de mise pour les déplacements locaux et avec nuitées.
  • Un permis de conduire valide est requis.

Ce que nous offrons :

  • Un environnement de travail fondé sur le travail d’équipe, la flexibilité et le respect.
  • Un salaire concurrentiel et des primes.
  • Des prestations d’assurance maladie et d’assurance dentaire disponibles immédiatement.
  • Un régime de retraite d’entreprise avec des cotisations de contrepartie.
  • Un programme de rabais pour employés à l’achat d’un véhicule.
  • Des programmes d’épanouissement et de perfectionnement professionnels pour favoriser la progression de votre carrière, ainsi que le remboursement des frais de scolarité.
  • Le remboursement des frais de club de conditionnement physique.
  • Des avantages compétitifs en matière de congés.
  • Une excellente culture d’entreprise fondée sur le respect des gens et l’amélioration continue.
  • Un environnement de travail hybride (en fonction des exigences du poste).

Ce que vous devez savoir:

Notre succès repose entièrement sur nos gens. Nous accueillons des points de vue différents et valorisons les expériences humaines uniques. Nous sommes fiers de souscrire au principe d’équité en matière d’emploi qui célèbre la diversité des communautés où nous vivons et travaillons. Les candidats à nos postes sont considérés sans égard à la race, l’origine nationale ou ethnique, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, la déficience, la religion ou toutes autres caractéristiques protégées par la loi.

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