Compliance Support Officer

3 weeks ago

North York Ontario, Toronto, Canada Resource Productivity and Recovery Authority Full time

We are looking for a talented and committed individual to join us as a Compliance Support Officer to support the government’s efforts to protect the environment and advance a new economy in which all waste is reused, recycled, and reintegrated.


COMPLIANCE SUPPORT OFFICER


As the first point of contact, the Compliance Support Officer is responsible for the intake of all registrants who are required to interact with the Authority’s Registry to support their regulatory obligations. The Compliance Support Officer provides excellent customer service and technical support via telephone and email to all registrants. In addition, the Compliance Support Officer provides support to the Compliance Team in the execution of compliance activities related to registration and reporting to the regulations under the Resource Recovery and Circular Economy Act, 2016 (RRCEA).


Practically speaking, you will:


Compliance Support Service (70%)

  • Support registrants in utilizing the Registry for the Digital Reporting Services programs and guide them through the intake process.
  • Help registrants understand their requirements under the Resource Recovery and Circular Economy Act, 2016 (RRCEA) during the intake process.
  • Develop and provide materials (e.g., FAQs, slide decks, guides, RPRA website updates, Compliance Bulletins) for parties required to register and report.
  • Assist registrants with inputting data into the Registry during registration to ensure timely reporting.
  • Support the compliance team with matters under the RRCEA based on the Authority’s risk-based compliance framework.
  • Identify potential compliance issues that may require follow-up, create and assign cases of potential non-compliance to Compliance Officers for further investigation or escalation.
  • Conduct research to recognize free riders and escalate for resolution, determining specific registrants requiring focus.
  • Generate applicable reports and conduct basic analytics as needed.
  • Assist registrants with payment and balance inquiries in collaboration with the Revenue Accounts Receivable Specialist.
  • Provide effective and efficient issue resolution.
  • Ensure parties are trained on the relevant systems for registration and reporting within the required timelines.
  • Maintain files and records in line with records management standards and processes.
  • Make recommendations on the regulated parties’ system interface to increase usability while adhering to modern regulator principles, including communications for compliance.


Ministry Support (20%)

  • Respond to Ministry inquiries as delegated by the Manager, Compliance and Service Delivery, related to authorized program data in the Registry.
  • Maintain contact with Ministry users and provide technical support as required.
  • Ensure Ministry users are trained on the relevant systems to access and review data supporting their compliance and enforcement work.
  • Develop and provide materials (e.g., slide decks, guides) for Ministry users.


Administration (10%)

  • Provide administrative support to program committees and projects as required.
  • Undertake research to support program committees and projects.
  • Gather information to set up outreach campaigns and provide recommendations to compliance managers on tools that can be used.


Other Duties

  • Perform other duties as assigned.


Qualifications:


Education:

  • Post-secondary education or equivalent work experience.


Experience:

  • Two to four years of customer service experience required.
  • Regulatory compliance experience is considered an asset.
  • Background with Salesforce is considered an asset.
  • Knowledge and understanding of regulatory environments and/or the circular economy would be an asset.
  • Understanding of baseline financial management is considered an asset.


Skills and Abilities:

  • Strong customer service orientation to establish and maintain a high level of customer satisfaction through telephone and email correspondence.
  • Ability to resolve registrant issues in a timely, accurate, and professional manner.
  • Critical thinker with the ability to ask the right questions.
  • Attention to detail and accuracy.
  • Demonstrated organizational skills with the ability to prioritize and thrive in a climate of change.
  • Strong interpersonal skills and demonstrated ability to be an effective team player, ready to collaborate and pitch in where required.
  • Ability to develop strong relationships with registrants.
  • Excellent oral and written communication skills.
  • Discretion and judgment in working with confidential information.
  • Strong problem-solving skills and the ability to make decisions.
  • Proficiency in Word, Outlook, and Excel.
  • Ability to communicate in French is considered an asset.

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