Helpdesk Support Advisor- Niagara Region

4 weeks ago


St Catharines Ontario LS, Niagara, Canada JobCart Inc Full time

YOU MUST BE PRESENT IN ONTARIO TO APPLY

Salary: $19.23 per hour

Hours of Operation: 7 days a week, 6 AM - 10 PM EST (40 hour work schedule)

Join our team as a Tier 2 Helpdesk Support Advisor Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Day-to-Day Activities:

Your day-to-day activities will immerse you in the vibrant world of e-commerce:

  1. Handling diverse customer channels, enriching your experience in a multifaceted industry
  2. Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner
  3. Contributing proactive recommendations for process improvements to enhance the customer experience
  4. Embracing new technologies and staying at the forefront of digital innovation
Qualifications:

Basic Qualifications:

  1. 1 year of experience as a help desk technician and/or customer support role
  2. Tech-savvy with knowledge of office automation products, databases, and remote control
  3. High School Diploma or equivalent
  4. Flexibility with hours of operation
What We Offer:

  1. Competitive pay rate of $19.23 per hour
  2. Full-time, Fixed Term Contract
  3. Opportunities for training and development
  4. A collaborative and inclusive work environment with a leading Canadian e-commerce giant
Apply Now:

If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team

Requirements:

  1. Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional
  2. Drive process improvements and recommend system/technology enhancements to elevate efficiency
  3. Leverage remote troubleshooting techniques to diagnose and resolve technical issues
  4. Walk customers through effective problem-solving processes, ensuring a seamless experience
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