Service Concierge

1 month ago

St Catharines Ontario LS, Niagara, Canada Performance Auto Group Full time

Drive for Excellence

With over four decades of excellence, St Catharines Volkswagen is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.

St. Catharines Volkswagen is looking for a Service Concierge to join their dynamic team Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

About Us

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

  • Great Experience: Every customer is entitled to a great experience
  • Integrity: We are honest and transparent in our actions
  • Diversity: We are stronger through the inclusion of people, brands and ideas
  • Innovation: We passionately embrace opportunities for new and continuous improvements
  • Empowerment: We encourage and support our people in taking initiative
  • Giving Back: We positively impact the communities in which we live, work and raise families
Here’s what you’ll deliver:
  • Greeting customers.
  • Tagging and parking service vehicles.
  • Basic knowledge of washing vehicles.
  • Conducting free alignment inspections and keeping the parking lot organized.
  • Keeping the drive-thru clean.
  • Providing exceptional customer service that exemplifies our dealership.
  • Other duties as assigned by management.
What do you need to succeed?
  • Post secondary degree or diploma.
  • Must have a valid Ontario Driver's License and good driving record.
  • Professional and confident with frequent customer interaction.
  • Excellent customer service and interpersonal skills.
  • Able to effectively communicate both verbally and in writing.
  • Team-oriented with a positive attitude.
  • Proven self-starter that can work well under pressure.
  • Strong attention to detail and knowledge of vehicle makes and models.
  • Merchandising experience is an asset.
  • Excellent attention to detail.
What’s in it for you?
  • Excellent management support and guidance.
  • Opportunities through our Internal career development program.
  • Access to health, dental and vision insurance.
  • Disability, critical illness and life insurance for the unexpected.
  • Our Employee Assistance Plan (EAP) for you and your family's wellness.
  • Discount on vehicles, service and parts for you and your family.
  • Discounts to retailers and service providers across the country.
  • Free and engaging employee events.
  • Did we mention we love giving back to our communities?

This compensation range will be based on knowledge and experience.

Job Type: Full Time - Permanent

Rate: $18.50 per hour

Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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