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Supervisor, Marina Dockside Eatery

3 months ago

Victoria Capital Regional District, CA Oak Bay Marine Group Full time

Oak Bay Marine Group is seeking an enthusiastic full-time Supervisor for the Marina Dockside Eatery. In this role you will be responsible for the day-to-day café operations and supervision of the Eatery crew; to deliver outstanding guest experiences in an efficient, friendly and knowledgeable manner. We are looking for positive individuals who are passionate about anticipating our guest’s every need and eager to build a strong team environment.

The Marina Dockside Eatery Supervisor supports the Assistant Manager and General Manager in day-to-day operations of the Eatery, including scheduling, maintaining service and quality standards. This position will demonstrate and reinforce our ‘Yes I Can’ service standards and Core Values, while providing hands-on crew training and support to promote sales, maintain supplies and ordering, as well as the safety and maintenance in accordance with regulatory and Health & Safety standards. Ideal candidates possess strong interpersonal skills, customer service experience, and a proactive attitude. Join us and be part of connecting people to the wonder of the ocean

ACCOUNTABILITIES:

Primary Responsibilities:

  1. Works directly with the Eatery Assistant Manager and supports the Marina Dockside Eatery sales and operational efficiencies to maximize revenues, EBITDA and customer satisfaction.
  2. Supporting the day-to-day scheduling to ensure the appropriate amount of crew are working and creating exceptional guest experiences.
  3. Creates and maintains a positive attitude of service, teamwork and cooperation in support of the “Yes I Can” philosophy and OBMG’s Core Values.
  4. Maintains food and beverage quality, service, dress code and cleanliness to a level consistent with Oak Bay Marine Group standards.
  5. Provides a consistent presence within the café, leading by example, including Barista duties and working shoulder-to-shoulder with the crew to become familiar with regular guests and members of the community, and to coach, teach and train the Eatery Crew.
  6. Promotes up-selling and guest enhancement service opportunities; positively responds to customer feedback and complaints.
  7. Ensures the Marina Dockside Eatery building and equipment are maintained for safety and operational requirements, communicates problems to the Eatery Assistant Manager and follows up on the completion of all repair and maintenance projects.
  8. Working with the Assistant Manager to coordinate orders from multiple vendors, checking them for accuracy upon arrival and signing for them.
  9. Supports new-hire orientation, one-on-one and crew training sessions and meetings to ensure consistent feedback, training and development for employees following Oak Bay Marine Group HR practices.
  10. Attends and actively participates in crew meetings.
JOB REQUIREMENTS:

Education and Technical Skills:

  1. Two years’ experience working in coffee house, restaurant or hotel management or a similar environment.
  2. Food safe Level 1 & Level 2 and Serving it Right certification required.
  3. Supervisory experience successfully leading a dynamic and service-oriented team an asset.
  4. Kitchen management and/or baking experience is an asset.
  5. Squirrel or similar POS proficiency required.
  6. Strong working knowledge of “Word” and “Excel”.
  7. Excellent organizational, analytical and communication skills.
  8. Flexible availability, including evenings, early mornings and weekends required.
  9. Occupational First Aid as asset.
Physical Requirements:
  1. The ability to stand for extended periods.
  2. The ability to work long hours.
  3. The ability to lift up to 50 lbs.
CORE Values:
  • ‘Yes I Can’ is
    • Passion for Service
    • Enthusiastic Teamwork
    • Dedication to Greatness
    • Respect for our Crew, Community and the Ocean
Behavioral Competencies:
  1. Customer Focus: implies a desire to identify and serve. It means focusing one’s efforts on discovering and meeting the needs of the customer.
  2. Service Excellence, “Yes I Can” attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
  3. Relationship Building: is working to build or maintain relationships, networks or contacts.
  4. Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  5. Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  6. Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  7. Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  8. Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
  9. Business Perspective: indicates the ability to understand the business implication of decisions.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

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