Fuel Dock Crew

4 months ago

Victoria, Canada Van Isle Marina Full time

**Fuel Dock Crew - Seasonal**
- Start date: Flexible
- Location: Sidney, BC
- Contact: Cara Dickinson, Human Resources

**Business Overview**

Van Isle Marina is one of the largest full-service marinas in British Columbia. Family owned and operated since 1955, we are committed to providing excellence and value in every marina experience. Our services are designed to enhance the relaxation and fun of the boating lifestyle, and to leave customers free to enjoy cruising the coast.

**The Position**

Fuel Dock Crew work on our fuel dock and are the first point of contact to welcome and engage our marina customers arriving by boat. The crew member has a hands-on multi-faceted role which requires both working alone and as part of a team. Fuel Dock Crew work efficiently and effectively to support excellent marina customer experiences. The crew member ensures the highest standard of operations, safety, and cleanliness of the fuel dock. Strong aspects of this role are selling fuel, coordinating nightly moorage, and establishing relationships that encourage repeat business. This position reports to the Fuel Dock Supervisor.

**Employment Advantages**

Join an engaged team of 35+ individuals committed to providing an exceptional customer experience.
- Spectacular on-the-water setting
- Above-average compensation
- Fun and friendly co-workers
- Personalized training
- Parking, individual lockers & dedicated breakroom - fridge & microwave
- Helly Hansen uniforms
- Crew summer celebrations

**Qualifications**
- Enthusiastic, confident, and outgoing attitude
- Excellent communication skills: face to face, telephone, and radio
- Demonstrate customer service skills
- Organizational skills in a fast-paced environment
- Work independently and as part of a team
- Boating experience an asset
- Pleasure Craft Operators Card a plus

**Accountabilities**:

- Self-Leadership_
- Arrive to work on time and in uniform
- Take pride in work quality, workspace organization, and personal appearance
- Follow through and report on day-to-day activity
- Participate in training and development
- Participate in the performance management process
- Department Operations_
- Welcome and engage guests
- Sell fuel and coordinate nightly moorage
- Observe department operating procedures and cost control measures
- Clean, maintain, and organize fuel dock property and inventory
- Understand and convey company policies and procedures with diplomacy
- Health & Safety_
- Provide daily maintenance of the fuel dock
- Operate in accordance with legislation, regulations, and company policies
- Participate in safety exercises
- Respond appropriately to emergencies
- Supports_
- Work co-operatively with crew, supervisors, and managers
- Communicate through company intranet
- Meet regularly with Supervisor

**Cultural Compass**

The Marina purpose, values, and vision should be used as a tool to align decision making within the company. These statements also provide a clear direction of where we are going and how we get there, as individuals and as a company. The performance management process is directly related to this standard presented in the statements below.
- Purpose_

Excellence and Value in every Marina Experience
- Values_
- Engaged relationships with integrity
- Stakeholders achieving effective and intentional results
- Active partners in our natural and social community
- Vision_

The premier marina in the Pacific Northwest, founded on everlasting values, with a reputation for unparalleled personal service experiences.
- Standards for Excellence and Value_
- Choosing an enthusiastic attitude and approach
- Observing the uniform and maintaining a professional appearance
- Engaging every guest with an appropriate greeting at eye level and a smile within a reasonable distance
- Actively searching for ways to address the guest by their last name
- Ensuring the guest is always an immediate priority
- Never leaving a guest’s inquiry unanswered. In an efficient and professional manner ensuring the guest is introduced to the next marina representative who does have the answer
- Being knowledgeable about all marina services and being able to make service recommendations to guests
- Always thanking every guest for their business
- Guaranteeing the facility is well maintained, pristine, and formal
- Following through with our commitments

Only short-listed applicants will be contacted. Thank you.

**Job Types**: Full-time, Seasonal
Contract length: 4 months

**Salary**: From $22.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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