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Service desk Analyst at Client site in Ottawa
3 months ago
Job Description:
At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Modern Workplace services enable customers' employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
About The Role
DXC Technology is seeking a bilingual (English/French) team member to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.
What You´ll Do:
- Providing telephone and email support for any applications, proprietary programs, and computer equipment used by the client.
- Ensuring the Helpdesk is always monitored during hours of operation.
- Responding to calls in a timely, courteous, professional, and appropriate manner.
- Assessing and resolving all service requests based on urgency, type of issue, and available resources.
- Applying problem-solving techniques to resolve Helpdesk issues prior to escalating.
- Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
- Documenting details of issues and work completed to resolve them in a ticketing system.
- Other duties may also be assigned.
Who You Are:
- Bilingual (English/French)
- Superior written and verbal communication skills in both English and French are mandatory.
- High school education or equivalent.
- 1-3 years’ work experience or equivalent combination of experience and college-level education.
- IT Technical graduate applicants will be strongly considered.
- Experience in a customer-facing role, either remote or face to face.
- A positive attitude and a drive to take care of client needs.
- Ability to work independently as well as in a team environment.
- Ability to maintain a high quality of service despite tight timelines.
- Competency prioritizing and redefining priorities when necessary.
- Knowledge of call routing and case management processes.
- Experience applying problem-solving skills in stressful situations.
- Experience with Microsoft Windows, Microsoft Office, and printers.
- Knowledge of document management systems, networking, and mobile phones is an asset.
Work Environment:
Work assigned eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15 PM.
**This position is at client site in Ottawa**
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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