Senior Trainer

Alberta Health Services' Connect Care Clinical Operations is currently looking to add a Senior Trainer to its provincial team. Connect Care is a transformative provincial Health Care program that has integrated over 1300 independent systems across Alberta into one platform that enhances patient quality care. The Senior Trainer is responsible for collaborating with clinical and operational leaders to define, plan, implement and evaluate the learning required to create a comprehensive training plan and ensure resources are available to support clinical operations. The Senior Trainer is a key member of the team responsible for leading the development and facilitation of learning throughout the preparation and implementation and continuation of Connect Care support for clinicians & staff using various modules. Reporting to the Manager of Curriculum Development, Connect Care Clinical Operations, the Senior Trainer engages with Clinical and Operational leaders working with the Connect Care Learning team to ensure smooth change management with minimal disruption to clinical operations. There is flexibility in the location of this position within the Province of Alberta. At the time of appointment, the successful candidate may discuss location options with the hiring manager. Shift Pattern: Days Primarily, Evenings, Nights, Weekends, On Call as needed.

The Senior Trainer is a key member of the Connect Care Learning Team responsible for leading, oversight, development, and facilitation of learning in the implementation and support of Connect Care Clinical Information Systems (CIS) initiative. Providing effective communication and direction to ensure accurate provision of accounts in alignment with role/competency-based access model. Will collaborate with the multi-disciplinary team and subject matter experts for the development and evaluation of learning materials for end-users to develop the trainer and superuser programs. The Senior Trainer will collaborate on the following: Development of all learning materials and determination of specialized and role-based/generic learning requirements. Support the role assignment by operations of users into Connect Care.

Undergraduate degree required. A minimum of 3-5 years’ experience working in an in a fast paced, multidisciplinary environment with experience in health care in the areas of requiring Triage (such as Health link) or supporting Cancer Care. A minimum of 10 years of direct experience in clinical roles in the provision of healthcare or a strong working knowledge and intimate understanding of healthcare delivery. Membership in good standing with appropriate professional organization (i.e., CRNA, SOAT, CPTA, etc.). Working knowledge of the Alberta Health Services and the Clinical Information function. Extensive knowledge and understanding of clinical workflows and triaging along with Alberta Health Services as an organization, with emphasis on with an emphasis on Triage and Cancer Care. Travel within Alberta may be required.

Proven strong organization skills, excellent communication, and interview skills, excellent interpersonal and team building skills. Must have the ability to manage other Trainers to deliver EMR clinical and operational training to a diverse set of End Users. Must have demonstrated leadership skills with the ability to lead others and impress upon them the importance of training during the install. Ability to actively and positively participate in resolving conflicts that arise during implementation. Ability to lead other IT and clinical operations staff through complex discussions and negotiate solutions. Detail oriented with skills to probe for information in order to fully understand the underlying needs that drive how the system should be built. Ability to work in a team environment as well as individually to build and maintain positive working relationships with vendor staff and external consultants will be key success factors in this role. Strong time management skills and the ability to meet project deadlines are essential. Must have working knowledge of basic systems principles, theories, and concepts and of the healthcare business. Experience mentoring and supporting junior staff. A demonstrated clear pattern of professional and personal development. Self-motivated with little supervision. Ability to tolerate prolonged sitting, computer work.

Epic or other CIS application curriculum development and training experience is highly desirable. Current Epic Principal Trainer Certification is an asset. Master’s degree in a related field preferred. Health related degree preferred.