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Travel Coordinator

3 months ago

Vancouver British Columbia, British Columbia, Canada Stepabroad Full time

Join a team that is passionate about changing people’s lives through unique travel experiences


Stepabroad is looking for a Travel Coordinator who has lived, worked, and/or studied abroad and has first-hand insight into making every cultural exchange experience successful.


You will be a great fit for our team if you love talking travel and will always go the extra mile for your clients. You are a self-starter and focused on getting great results, but you don’t forget to have a good time whilst getting there. You are a person that is highly detail oriented, excels at building relationships, and understands the value of excellent service. If you are passionate about travel and customer experience management, this position will be perfect to kick-start your international career. If this sounds like you, we would love to connect


YOUR RESPONSIBILITIES

  • Following up with sales leads (via phone, video chat, email and social media) to educate them about our work and travel experiences and inspire them to sign up.
  • Organizing and coordinating every aspect of our customer’s experience (assistance with securing visas, giving informative orientations about their destination, answering any and all questions).
  • Maintain accurate knowledge of a wide range of travel destinations and itineraries, as well as visa procedures and requirements.
  • Work efficiently to ensure needs are met within our small team
  • Participate in research, content creation for social media, and other projects as needed


YOU MUST BE

  • Passionate about travel with an interest to encourage that spark in others
  • An effective communicator who enjoys connecting with people
  • Confident speaking on the phone and on video chat
  • An organizer with the ability to manage multiple priorities
  • Adaptable - change is the norm in our industry
  • A resourceful problem solver - you enjoy finding answers to challenging questions and solutions to travel related issues
  • A capable writer with professional email etiquette
  • Able to work effectively in a team and independently
  • Bilingual French-English is a major advantage


DESIRED SKILLS & EXPERIENCE

  • Post Secondary Education - life, travel, and work experience are also highly considered
  • Strong communication skills, both written and verbal
  • Experience living, studying, and/or working abroad
  • Experience in sales or travel industry is a plus
  • Previous experience in an office environment is desirable
  • Outgoing and confident personality
  • Fast learner, independent worker


WHY YOU WILL LOVE WORKING HERE

  • Competitive base salary
  • Full health and dental benefits
  • Every day is a new day in travel - you won't get bored
  • Make a positive impact by offering life-changing experiences to young Canadians
  • Growth opportunities. If you have innovative ideas, we will support their implementation.
  • No micromanaging. We are a supportive and collaborative workplace.
  • Flexible hybrid work environment on Canadian (PST) schedule