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Corporate Travel Consultant
2 months ago
This role will have you arranging domestic and international travel for busy executives, including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training remotely. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills.
Key Responsibilities- Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
- Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
- Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
- Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable Corporate Travel professional.
- Efficiently manage bookings for air, car, rail, and ground transportation, optimizing travel arrangements based on travel preferences.
- Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
- Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
- Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
- Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
- Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient Corporate Travel professional in the market.
- Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
- Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.
- Exceed expectations by consistently meeting and surpassing the needs and requirements of business travelers.
- Bilingual in French & English strongly preferred.
- 2+ years of recent knowledge and experience using Sabre required.
- 2+ years of recent experience with complex ticketing & exchanges.
- 2+ years of recent experience working with OBT's (Online Booking Tools) and associated queues.
- OPC/TICO Certification or ability to complete within days of employment.
- Possesses solid technical skills to efficiently assist customers with urgent and complex requests.
- Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form.
- Proficiency in handling complex international fares.
- Possess a professional and service-oriented mindset.
- Proficiency in geographical and international destination knowledge is essential.
- Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
- Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
- Proficiency in utilizing Microsoft Office suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
- Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
- Possesses excellent written communication, interpersonal, and organizational skills.
- Demonstrates proficiency in utilizing personal computers and a diverse range of software packages.
- Capable of working autonomously while consistently delivering high productivity and maintaining a standard of exceptional work quality.
