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TDS Operations Analyst III

2 months ago

Toronto Ontario CA, Ontario TD Full time

Lieu de travail:

Canada

Horaire:

37.5

Secteur d’activité:

Valeurs Mobilières TD

Détails de la rémunération :
Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

Customer

  • Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
  • Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
  • Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
  • Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
  • Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
  • Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
  • Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
  • Work closely with other internal bank partners to ensure all clients' needs are met

Shareholder

  • Support the timely and accurate completion of business processes and procedures according to SLA requirements
  • Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
  • Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
  • Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
  • Contribute to the development/delivery of presentations/ communications to management or broader audiences
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
  • Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
  • Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
  • Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth

  • Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
  • Experienced level of the role with general business and operational knowledge or related skills required
  • Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
  • Identifies and investigates non- standard operational/reporting/ process issues
  • Provides recommendations or escalates issues to appropriate area
  • Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
  • Requires working professional level knowledge of the functional area and/or business areas supported
  • Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
  • May operate as a working lead on initiatives as assigned
  • May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
  • Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
  • Ability to support multiple functions within the broader businesses
  • Generally reports to a Group Manager

Experience and/or Education

  • Undergraduate degree/ college diploma
  • 5+ years relevant experience and/or post-graduate degree and/or certifications

À propos de nous
Valeurs Mobilières TD offre une vaste gamme de produits et de services liés aux marchés financiers, aux entreprises, aux gouvernements et aux institutions qui nous choisissent pour notre innovation, notre exécution et notre expérience. Avec plus de 6 500 professionnels actifs dans 40 villes du monde, nous aidons nos clients à répondre à leurs besoins actuels et à se préparer pour l’avenir. Nos services comprennent la souscription et la distribution de nouvelles émissions, la prestation de conseils fiables et de renseignements de premier plan, un accès élargi aux marchés mondiaux et la prestation de solutions bancaires intégrées. En 2023, nous avons acquis Cowen Inc., permettant ainsi à nos clients de profiter d’un service de négociation d’actions américaines de premier ordre et d’une équipe de recherche sur les actions très diversifiée, tout en faisant croître les activités de notre solide banque d’investissement diversifiée. Nous sommes axés sur la croissance, les gens et la collectivité. En tant qu’équipe, nous travaillons dans le but d’offrir de la valeur à nos clients chaque jour.

Notre programme de rémunération globale
Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus

Renseignements supplémentaires :
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.

Veuillez noter que ce poste est assujetti à la réglementation provinciale en matière d’emploi. Il est essentiel de mentionner que chaque province et territoire du Canada peut avoir sa propre réglementation et ses propres exigences.

Perfectionnement des collègues
Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs.

Formation et intégration
Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation.

Processus d’entrevue
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d’adaptation
L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

Nous avons hâte d’avoir de vos nouvelles

Exigences linguistiques:

N/A.