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Senior Store Leader

3 months ago

Old Toronto Ontario, CA Tapestry, Inc. Full time

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Senior Store Leader

Kate Spade

Toronto, ON, CA

General purpose of the position: responsible for the strategic development of the business and the achievement of the stores’ financial goals through strong leadership, development of the skills of the store sales teams and the development of a strong client base in the area. responsibilities include, but are not limited to the following:
essential duties and responsibilities
client & service expert:
oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
development of business driving initiatives that build a repeat business or that attracts a new clients in all locations
ensure each store is actively utilizing their client books in order to generate increased sales
ensure teams are compliant will all clientele standards and thank you note policy
ensure all associates complete the sales training program
model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of client service and sales
ensure that members of management in both locations are effectively utilizing the DOR program to take ownership of the business in their respective areas of responsibilities
leadership presence/steward of talent:
achieve financial success through coaching to improvement of measurable statistics that positively impact the stores performance
network, recruit, hire, train and motivate qualified sales teams that effectively represent and communicate the kate spade brand to our clients
develop a talent pool to achieve succession planning goals
provide specific development for the store manager, assistant managers and supervisors by assigning accountabilities and training with consistent follow-up and feedback
utilize mid-year and annual review process as a tool for employee development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary
network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions
building brand equity:
strategically partner with the kate spade new york corporate team and serve as the primary liaison between corporate headquarters with store team and direct manager
build strong business relationships with employees, vendors and clients as a brand ambassador of the company
understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales teams and client
ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
analyze and react to business trends regarding assortment, communicating sell-through, stock levels, and opportunities to increase sales
communicate client feedback and quality issues in order to improve client service and sales
adhere to all company policies and procedures with integrity
operational excellence:
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
conduct regular store meetings to ensure accurate and consistent communication with employees
maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
oversee loss prevention policies and procedure to be 100% compliant
physical requirements:
available to work store schedule, as needed, including evenings and weekends
standing for extended periods of time
able to safely lift boxes up to 40 pounds
comfortable climbing ladders
skills and abilities required:
passion and desire for excellence; motivated and results driven
proven ability to develop and retain top talent
proven ability to better business results year over year
exceptional client service skills
proven leadership and organizational skills
strong business acumen; including, retail math and P&L responsibility
proven ability to work with retail operating systems
excellent verbal and written communication skills
strong work ethic; ability to problem solve
education and experience required:
5+ years management experience in luxury goods or a comparable retail environment with a focus on cleinteling
multi-store management experience
bachelor’s degree preferred


Job Segment: Brand Ambassador, Retail Manager, Store Manager, Loss Prevention, Shipping and Receiving, Marketing, Retail, Operations

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