Customer Relationship Management Manager

2 days ago

Vaughan Ontario LJ, York region, Canada fishRecruit Inc. Full time

Join our growing team as a CRM Manager and help us enhance customer engagement, build loyalty, and drive retention. You’ll lead CRM strategies, manage data-driven campaigns, and collaborate with clinics to achieve business goals. This role will require three days of work in the office in Vaughan, Ontario.


Key Responsibilities


CRM Strategy & Execution

  • Develop and execute strategies to grow and retain our customer base.
  • Oversee the CRM database to track pipeline reports, sales opportunities, and performance metrics.
  • Implement tools and workflows to improve customer relationship management across clinics.


Performance Analysis

  • Track and analyze CRM KPIs to support clinics in achieving their goals.
  • Provide monthly forecasts and campaign performance insights to improve ROI.


Customer Engagement

  • Design and execute loyalty and referral programs.
  • Manage email marketing campaigns, focusing on audience segmentation and personalized content.


Advanced Personalization

  • Use data analytics to create tailored customer journeys and refine segmentation strategies.
  • Deliver personalized marketing content based on customer behavior and preferences.


Collaboration & Campaign Optimization

  • Work with clinic managers, marketing, and other teams to ensure consistent messaging across all channels.
  • Use A/B testing and analytics to continuously improve campaigns.


Digital Integration & Clinic Support

  • Partner with the E-commerce team to integrate CRM with digital platforms.
  • Provide training and support to clinics to maximize CRM system adoption.
  • Assist with the rollout of new CRM tools and clinic events.


Key Qualifications


  • Bachelor’s degree in marketing, Business Management, or a related field from a reputable institution
  • Minimum of 4 years experience in CRM management, ideally in a related industry.
  • Strong proficiency in Salesforce and the MS Office suite
  • Proven experience in data extraction, analysis, and the creation of data-driven campaigns.
  • Analytical and detail-oriented, with demonstrated expertise in data-processing software such as Excel.
  • Strong project management and organizational skills, including ability to prioritize, multi-task, and maintain attention to detail in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a history of leadership and team building.
  • Experience developing and managing training programs and customer engagement strategies.
  • Proven ability to track metrics, perform market research, and develop actionable insights.

  • Carvery Manager

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    Full job descriptionOverviewTo be responsible for the effective operation of the Carvery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.Passion & Commitment to Customer Service is a key driver for our CompanyDuties...

  • Carvery Manager

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    Full job descriptionOverviewTo be responsible for the effective operation of the Carvery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.Passion & Commitment to Customer Service is a key driver for our CompanyDuties...

  • PC Express Department Manager

    3 months ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    Mandate:To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service. passion & commitment to customer service is a key driver for our CompanyDuties & Responsibilities:Ensuring exceptional...

  • IT Manager

    2 days ago

    Vaughan, Ontario, L0J, York region, Canada Squires Resources Inc Full time

    We are seeking an experienced professional to take on a IT leadership role with our engineering and manufacturing client headquartered in Vaughan.This is a full-time/employee role, with expectation that the new hire will be based on-site at the corporate headquarters in Vaughan. Occasional travel to other locations may be required (on a limited basis).The IT...

  • Sales Compensation Manager

    3 months ago

    Vaughan, Ontario, L0J, York region, Canada Grand & Toy Ltd. Full time

    In this exciting hybrid opportunity located at our head office in Vaughan, Ontario, you are responsible for the development, performance, measurement, and reporting of the sales compensation program, and all sales compensation related activities. This role is instrumental in the achievement of sales and profitability targets for all lines of...

  • Bakery Department Manager

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    OverviewTo be responsible for the effective operation of the Bakery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met.passion & commitment to customer service is a key driver for our CompanyDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation...

  • Human Resources Manager

    22 hours ago

    Vaughan, Ontario, L0J, York region, Canada Egility Full time

    Manager People and Culture (reporting directly to c-suite) - OnsiteAre you a dynamic HR generalist or HRBP with experience building HR infrastructure in a manufacturing environment? If you are ready to make a meaningful impact, we can fast-track your career to the next step.We seek a Manager of People & Culture to join an innovative organization that fosters...

  • PC Express Department Manager

    3 months ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    Mandate:To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service. passion & commitment to customer service is a key driver for our CompanyDuties & Responsibilities:Ensuring exceptional...

  • Patient Care Manager

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Mackenzie Health Full time

    Reporting to the Program Director, the Patient Care Manager is a member of the management team within the program/clinical area and is responsible for the coordination and direction of the all surgical ambulatory services which includes: C5- outpatient procedures services, endoscopy, cystoscopy, minor surgery, ophthalmology, breast health, fracture,...

  • Manager, Spiritual Care Services

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Mackenzie Health Full time

    Reporting to the Director, Occupational Health and Wellness, the Manager, Spiritual Care will play an essential role in the management and coordination of the Mackenzie Health Spiritual Care Program, overseeing spiritual and religious counseling services and psycho-spiritual support services while providing a world class patient experience to patients,...

  • IT Manager

    2 weeks ago

    Vaughan, Ontario, York region, Canada Squires Resources Inc Full time

    We are seeking a motivated IT Professional to take on an IT Management role with our engineering and manufacturing client in Vaughan. This is a full-time, on-site role with responsibility for the overall integrity, security, and support of the company’s infrastructure, hardware, software and data systems supporting a busy complement of staff across...

  • Bakery Department Manager

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    OverviewTo be responsible for the effective operation of the Bakery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met.passion & commitment to customer service is a key driver for our CompanyDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation...

  • Full Time Rotisserie Clerk

    2 months ago

    Vaughan, Ontario, L0J, York region, Canada Loblaw Companies Ltd - Head Office Full time

    passion and commitment to customer service is a key driver for our companyDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.To be responsible for the full preparation and stocking of the Pane Fresco Rotisserie department;To...

  • Maintenance Supervisor

    3 weeks ago

    Vaughan, Ontario, L0J, York region, Canada Grand & Toy Ltd. Full time

    Who is Grand & Toy? For over 140 years, Grand & Toy has partnered with our customers to change the way Canadian businesses work and help them compete. We’re a passionate team of diverse individuals who are focused on coming together to bring positive transformation to our customers and vendor partners by setting new standards for ourselves and our teams. ...

  • Customer Relationship Management Manager

    2 weeks ago

    Mississauga, Ontario, Peel region, Canada LUS Brands Full time

    Company OverviewLUS Brands (“Love Ur Self”) is a Toronto-based DTC (direct-to-consumer) hair care brand that’s backed by Y Combinator, Sound Ventures, Comcast and other notable VCs and angel investors.Since launching in 2017, we have shipped over 6 million bottles of our innovative hair care products to consumers with curly hair worldwide and earned...

  • Business Development Manager

    2 weeks ago

    Vaughan, Ontario, York region, Canada ATS Healthcare Full time

    Who we are….ATS Healthcare is a subsidiary of Andlauer Healthcare Group (AHG) a Canadian public company. As a proud member of AHG, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry. Our focus is people! Helping the millions of Canadians across the country get lifesaving and life sustaining products day in...

  • Executive Assistant to the President and CEO

    2 months ago

    Vaughan, Ontario, L0J, York region, Canada Mackenzie Health Full time

    Mackenzie Health Foundation invites you to be part of an extraordinary journey. We've achieved the incredible milestone of raising $250 million - the largest campaign ever for a community hospital in Canada. However, Mackenzie Health’s mission to relentlessly improve care and create healthier communities is far from complete. As we grow, so does the...

  • Buyer

    22 hours ago

    Vaughan, Ontario, L0J, York region, Canada Steelcon Group of Companies Full time

    BuyerProcure, Optimize, ExcelAt Steelcon, we’re not just building structures; we’re shaping the future of the structural steel industry. As a leader in the structural steel industry, Steelcon is committed to innovation, excellence, and efficiency in everything we do. We’re looking for a dedicated Buyer to join our dynamic team and ensure the timely...

  • Business Development Manager- Bilingual

    2 weeks ago

    Vaughan, Ontario, York region, Canada ATS Healthcare Full time

    Who we are….ATS Healthcare is a subsidiary of Andlauer Healthcare Group (AHG) a Canadian public company. As a proud member of AHG, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry. Our focus is people! Helping the millions of Canadians across the country get lifesaving and life sustaining products day in...

  • Merchandiser - Ontario

    3 months ago

    Vaughan, Ontario, L0J, York region, Canada Biscuits Leclerc Ltée Full time

    POSITION SUMMARYIn this role, the merchandiser represents Leclerc with a focus on merchandising our iconic brands in grocery stores and mass retail channels. The merchandiser promotes the various products offered by the organization to customers and ensures sales and merchandising objectives are achieved in the assigned territory. Part-time position: 4 days...