Utilization Coordinator

2 weeks ago

Toronto Ontario, Ontario, Canada Runnymede Healthcare Centre Full time

Utilization Coordinator – Intake – Temporary Full-Time

If you would like to work with a team of professionals who are committed to enriching the lives of patients we invite you to join Runnymede Healthcare Centre as a Utilization Coordinator – Intake.


Position Summary:

The Utilization Coordinator - Intake serves as the coordinating contact between the referring organization, inter-professional team, patient and/or Substitute Decision Maker (SDM). The Utilization Coordinator - Intake works collaboratively with the referring agency, to facilitate a safe and efficient transition to Runnymede Healthcare Centre (RHC). As the primary contact for all admissions, (s)he provides pertinent information to referring organizations prior to and during the admission process, assesses each patient placement and ensures appropriate access to services.


Responsibilities include:

  • Plans, coordinates and manages all inpatient referrals and admissions to RHC.
  • Works collaboratively with the referring source to ensure awareness of the admission criteria and application process to RHC.
  • Evaluates the application for admission to determine appropriateness based on admission criteria.
  • Conduct clinical assessment to evaluate appropriateness of referred patients based on established program’s criteria, including patient’s ability to succeed within a rehabilitative care delivery model.
  • Informs the referral source of decision of the application for admission.
  • Establishes the initial contact with the referral source.
  • Coordinates the date and time of patient admissions or transfers with the referring/receiving facility.
  • Facilitates and coordinates seamless flow of external patient admissions, transfers, and discharges that ensure “the right patient is placed in the right bed at the right time” to optimize maximum bed capacity.
  • Liaises with inter-professional team members as required to plan a safe and effective transition of care.
  • Collects and maintains accurate records during the pre-admission process.
  • Establishes initial contact with the patient and/or SDM when the application for admission is accepted.
  • Works collaboratively with the clinical operation leadership team to develop strategies/Clinical Pathways to improve and enhance admission and flow.
  • Manages the waiting list and occupancy in accordance with RHC Bed Management Guidelines.
  • Monitors patient transfers to acute care and ensures compliance to bed holding policy.
  • Actively promotes a culture of safety for both patients and employees by participating in safety education and training, by reporting incidents or unsafe situations to his/her supervisor, and by complying with the hospital’s safe work practices.


The successful candidate will have the following qualifications/experience:

  • Minimum of an undergraduate degree in healthcare related field required
  • Member in good standing with a professional healthcare related regulatory college required
  • Minimum (3) years clinical experience preferably in a Rehabilitation/ Complex Continuing Care setting
  • Windows Operating System, Microsoft Office Suite
  • Demonstrated expertise with geriatric, neurological and MSK conditions
  • Demonstrates flexibility and ability to work under pressure in a fast-paced, dynamic workplace environment


Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.


While we thank all applicants only those under consideration for the position will be contacted.


We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit, or Métis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.


We are committed to employment equity and providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities (AODA).


Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.

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