Retail Agent

1 month ago

Newmarket Ontario LG, York region, Canada Vodafone New Zealand Limited Part time

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As part of our fabulous Frontline, you will act as the single point of contact for our customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. It is all about world class service through any touchpoint.

Please note this is a part-time role (20 hours per week - Mon - Sun availability required working a roster) for our Newmarket Store. Our store's trading hours are Monday to Sunday from 9:00am to 7:00pm, we also have late night shifts until 9:00pm every Thursday and Friday. Therefore, flexibility with the mentioned store hours is required.

Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

  1. Deliver a high standard of customer experience resolving service/technical issues in a timely manner.
  2. Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
  3. Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
  4. Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing).
  5. Respond to all customer interactions via a variety of channels and identify appropriate solutions.
Na tōu rourou - what you’ll bring

Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

Previous experience in a customer service environment and technical understanding/knowledge of products and services.

Motivation to achieve/exceed KPIs and targets.

Comfortable working rotational shifts including evenings and weekends.

Confidence in managing multiple customers & cases from simple to complex.

Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge.

Comprehensive training, coaching, and mentoring.

A fully subsidised Southern Cross health insurance cover for you and your family.

4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.

Market leading cell-phone with unlimited data plan, for business or personal use.

Lifestyle leave where you can purchase an extra week or two of annual leave.

Discounts on One New Zealand products, services and much more

Please note recruitment process:

We are considering applicants based locally due to the nature and urgency of this hiring. You must be a citizen or resident to apply OR hold a valid work visa that allows you to work at One NZ.

We run criminal and credit background checks as part of our process, please only apply if you are happy with this.

If this sounds like you, Apply Now

We stand to uplift, to support and to elevate others.

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