REMOTE

TORONTO, ONTARIO, CANADA.

FULL-TIME. JULY 3, 2024

Description

Future Fertility is a fast-growing Canadian-based start-up with global reach. We have a vision to unlock the future of personalized fertility care around the world. We develop and market AI-enhanced software solutions in the high-growth market of Assisted Reproductive Technology (ART). We are trusted by some of the top fertility clinics in North America, Europe and Latin America. At Future Fertility, we are committed to building and fostering an environment where our employees feel heard, respected, and empowered.

Let’s get started

We are seeking a bilingual Embryology Specialist who is passionate about supporting clients across South America. You will possess an understanding of IVF (In vitro fertilization) laboratory processes and equipment, as well as enjoy customer interactions and a change of pace from the lab. This role reports into the Head of Clinical Embryology and Scientific Operations and will be a key member of the team facilitating our growth and competitive advantage in the South American market. We look forward to reading your application and thank you for the interest in helping us revolutionize the fertility journey.

• Building and owning the embryology relationship with our clients to ensure successful and quick onboarding of the lab with our products. Key activities include:
• Understanding of client’s lab set-up (lab equipment and culture types) and gathering pertinent details and images
• Manage lab installation and onboarding process including preparing training materials
• Reviewing and addressing product image quality during client training
• Reviewing clinic reports and providing quality assurance
• Ongoing technical support for product usage
• Sharing current abstracts, publications, sample reports, and other training material with clinics
• Answering, tracking & escalating customer queries as appropriate (lab, protocol or report related)
• Utilizing CRM and Customer Service ticketing software to manage client relationships and queries
• Supporting month end invoicing by providing insights on client product usage
• Developing new client customer support materials as needed
• Assisting with scientific literature searches, contributing to research discussions and scientific thought leadership

• Bilingual in English and Spanish, Portuguese is a plus
• BSc (or MSc) in Biology, Medical Laboratory Science, or similar
• Understanding of microscopes, IVF lab equipment, basic lab skills
• 2+ years experience as an Embryologist or similar lab/health technologist background
• Passionate about IVF, Women’s health, Femtech
• Strong computer skills (MS Office 365, SharePoint, Outlook, CRM systems, Teams)
• Experience working with ZenDesk and Salesforce is a bonus
• Self-motivated and able to work independently
• Friendly and customer-centric
• Ability to communicate clearly and effectively via email, conference calls and in person
• Strong organization, attention to detail and time management skills
• Excellent team player and ability to work cross-functionally
• Fast learner with basic problem-solving skills
• Possess core biology/clinical embryology knowledge

• Competitive salary and benefits package.
• The opportunity to be at the forefront of revolutionizing the fertility industry through AI and technology.
• A collaborative and inclusive work environment that encourages innovation and creativity.
• A chance to work with a dynamic, passionate, and highly skilled team.
• The flexibility of a hybrid/remote work environment.
• Ongoing professional development and growth opportunities.

• If you're excited to be part of a forward-thinking team that is shaping the future of fertility with AI, we encourage you to apply by sending your resume and a compelling cover letter detailing your experience, passion, and how you plan to contribute to Future Fertility's mission.
• Join us in making a difference in the lives of those on the fertility journey. Apply now and help us lead the way into a more informed and empowered future
• Future Fertility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.