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Lab Lead, SeviceNow, Scotiabank

3 months ago

Old Toronto Ontario, CA Scotiabank Full time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Lab Lead acts as the principal technical and subject matter expert for their assigned category of modules and tools in Bank of Nova Scotia and subsidiary ServiceNow instances. They lead a team of developers, Business Analysts and Quality Assurance Testers, and partner with their assigned Product Owner(s) to deliver on business requirements in an agile and effective manner. In doing so they assure that all technology delivered is resilient, sustainable, secure and provides an excellent employee experience.

Is this role right for you? In this role you will:
  • Work closely with the product owner and technical navigator to build backlog, sprint plans and roadmaps.
  • Support the technical navigator to ensure all lab ceremonies are conducted to provide necessary feedback loops.
  • Provide coaching, guidance, and direction on technical design and solutions as the lab tech lead.
  • As a senior developer, develop and configure solutions on ServiceNow including workflows, integrations, scripts, and UIs in accordance with SMT development and architecture standards.
  • Conduct vendor governance in the lab by ensuring lab vets vendor requirements, solutions and code against Service Management Technology design principles, Scotiabank Reference Architecture and SMT Coding standards.
  • Provide effort estimates and timing recommendations related to projects, providing technical leadership for projects in their domain and overseeing vendor work.
  • Engage with architecture to design great solutions and ensure technical documentation is maintained.
  • Coordinate with other labs and their domain leads to ensure dependencies are considered and resolved.
  • Coordinate L2/L3 support and support for platform upgrades related to their applications/modules/components, including leading any incident management.
  • Develop and maintain deep expertise in their functional area, both in terms of policy (e.g., ITIL) and tooling (ServiceNow certifications), providing their product owner with insights for useful new features.
  • Work to aggressively eliminate technical debt in the Scotia ServiceNow platform, building solutions that minimize customization and optimize for speed and optimal user experience.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and managing succession and development planning for the team.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • ITIL Foundation certification or training.
  • ServiceNow Advanced System Administrator certification. ServiceNow Scripting certification is a plus.
  • 3 - 5 years of ServiceNow experience within modules/applications (and ServiceNow in general).
  • 3 - 5 years’ experience and hands-on development in general module configuration on the ServiceNow Platform.
  • Strong partnership and collaboration skills.
  • An interest in leading people and developing coaching skills.
What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more
Working location condition:

Hybrid / Fully Remote

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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