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Technical Solutions Manager

2 months ago

Regina Saskatchewan SP, Regina region, Canada ISM Canada Full time
Quiénes somos

En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.

Función

Position: Technical Solutions Manager (ServiceNow Solution Architect) (Out of Scope)
Division: Technology & Architecture
Manager: Greg Gibeault
Location: Multiple Locations (Corporate)
Close Date: August 29, 2024

The Technical Solutions Manager (ServiceNow Solution Architect) will work closely with ISM’s customers and internal stakeholders to define plans, roadmaps, strategies and architectures for the implementation, operation, migration and management of complex ServiceNow solutions.

The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills. They must be an experienced ServiceNow Solution Architect with experience in Agile methodologies and project delivery.

The position will also contribute to the development of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.

NOTE: the preferred location for this position is Regina, SK; however, the work location will also be dependent on the location of the successful candidate.

Responsibilities:
  1. Serve as an integrator between business and technical team to assess application and system performance and provide recommendations for both applications and infrastructure.
  2. Provide quality assurance services on projects.
  3. Provide thought leadership and project advisory services to clients.
  4. Work with other ISM teams to leverage knowledge, tools, and training to optimize solution delivery, quality, and costs.
  5. Provide leadership, guidance and training of solutions, so that business objectives and customer requirements related to business transformation, strategy, process structure and governance are met.
  6. Regularly participate in overall planning and objective setting in both the customer setting and the internal setting.
  7. Regularly attend/run customer meetings reviewing technical requirements, solutions and issues relating to the delivery of both customer based and internal projects.
  8. Participate in, and/or be responsible for the creation, harvesting, protection, and reuse of intellectual capital.
  9. Participate in pre-sales and sales efforts, including project budget planning and estimations.
  10. Assist with formulating training plans for technical resources.
  11. Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.
  12. Develop skills through training courses, mentoring, and other activities.
  13. Other duties as assigned.
Quién es usted Qualifications:
  1. 5 to 10 years of experience on the ServiceNow platform in technical roles (sustainment & support, configuration, implementation or development), including at least 3 years as a ServiceNow Architect.
  2. Post-secondary education in a related discipline, or an equivalent combination of education and experience.
  3. Experience leading demos, project workshops, requirements gathering sessions and other project delivery activities.
  4. Experience estimating ServiceNow implementation efforts and assisting with pre-sales efforts.
  5. Experience working with and leading diverse teams across regions, with different skill sets, expertise and experience levels.
  6. Experience in the ServiceNow platform beyond ITSM and ITOM; experience with ITAM, CSM, HR, SPM, SecOps, IRM and other ServiceNow applications preferred. Experience with FSO, TSO and other industry specific solutions is a plus.
  7. Obtained ServiceNow certifications, specifically CSA, CIS (ITSM, ITOM, others).
  8. Demonstrated skills in understanding and using ServiceNow’s APIs, JavaScript, HTML/CSS, XML, AngularJS, and SQL. Experience in implementing integrations with external applications using Integration Hub, web service APIs (SOAP, REST, JSON), Service Graph connectors, SSO (SAML, LDAP), ChatOps (Team, Slack), AWS, Azure, Google and others.
  9. Experience in implementing CMDB using the CSDM model and using the CMDB health capabilities of the platform.
  10. A good understanding of the platform automation workflows using Flow Designer.
  11. Participated in deploying Discovery and Service Mapping and understand MID Server capabilities and deployment methods (discovery, event push/pull, integrations).
  12. A good understanding of the App Engine and how to leverage it to build custom applications to meet customer requirements.
  13. Wide knowledge of various IT methodologies (ITIL, TOGAF, RUP, Zachman, PMP) considered an asset.
  14. Strong analytical skills and ability to communicate complex ideas.
Key Skills & Abilities:
  1. Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan.
  2. Experience developing business relationships as well as managing and maintaining customer relationships.
  3. Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty. Demonstrate the ability to recognize complex problems related to proposed solution or new solution development.
  4. Ability to determine customer requirements and service delivery options.
  5. Demonstrated ability to work closely and successfully with people in a team environment.
  6. Demonstrated leadership, supervisory and organizational skills.
Ser usted mismo

La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.

Lo que puede esperar:
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.

Venga recomendado
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