Technical Support Analyst
7 days ago
Founded in 1995, Cogir Real Estate employs over 16,000 passionate real estate professionals. Driven by our constant desire to give meaning to real estate, we aim to humanize, create, and exceed expectations in order to design pleasant, functional living environments that reflect the people who inhabit them. Our team manages more than 365 properties located in Canada and the United States. We oversee 5 million square feet of commercial real estate and 43,000 residential units, including over 120 private residences for seniors. The Cogir Foundation supports projects and causes grouped under four main pillars: youth, seniors, cultural diversity, and the environment.
Purpose of the position
The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional who enjoys troubleshooting hardware, software, and network issues while providing top-tier support to employees. The ideal candidate will be a strong team player, demonstrating excellent communication and interpersonal skills, while also taking the initiative to tackle challenges creatively and effectively.
More specifically, your daily routine with us will look like :
- Provide remote analysis, diagnosis, and resolution for server, workstation, peripheral and network issues.
- Offer remote IT support and coordinate with third-party service providers when needed.
- Maintain end-user productivity by ensuring proactive IT asset maintenance.
- Collaborate with various external partner to troubleshoot and resolve on-site issues.
- Demonstrates critical thinking and resourcefulness, capable of identifying issues and developing solutions with minimal supervision.
- Maintain an accurate inventory of IT hardware and software.
- Document all IT support activities and resolutions.
- Assess needs at various locations and recommend IT solutions for improved efficiency.
- Support IT service rollouts and ensure project targets are met.
- Uphold and embody Cogir's values—focusing on people, fostering creativity, and striving for excellence.
The ideal candidate possesses :
- Strong problem-solving and multitasking skills in a fast-paced environment.
- Autonomy, attention to detail, problem-solving skills, and the ability to work well in a team.
- Excellent interpersonal and communication skills—ability to translate tech solutions into user-friendly terms.
Qualifications required :
- Education: College diploma or university degree in a relevant IT field.
- Experience: 2-3 years IT support in a multi-site environment.
- Strong technical knowledge of Microsoft Windows (Office 365, Azure, Active Directory, Intune and Sharepoint).
- Understanding of networking principles (IP addressing, DHCP, VPN, LAN, WAN, SD-WAN , Wi-Fi)
- Experience using ITIL-compliant ITSM tools (e.g., Zendesk, SysAid, ServiceNow, ManageEngine).
- Working knowledge of IT general controls and hardware troubleshooting.
- Certifications: ITIL certification and other technology certifications are preferred.
- English proficiency is essential for this role and Bilingualism (English/French) is considered an asset
- Valid driver's license is required.
What will be offered to you :
- Competitive salary
- Free parking
- Group insurance
- Telemedicine
- Annual vacation
- Monthly transportation reimbursement
- A welcoming team
- Hybrid work mode
- Flexible hours
- Employee assistance program
- Company events
- Stimulating challenges in line with your ambitions
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