IT Support Analyst

3 weeks ago


Canada Resonaite Full time

Our client in the non-profit sector is looking for a Support Analyst on a contract basis to work on their M365, Security, Network support and initiatives.

Duration: 6 months

Location: 3d - 5d/week at Toronto downtown location

Responsibilities:

Microsoft 365 Support:

  • Provide first-level support for M365 applications including Outlook, Teams, SharePoint, and OneDrive.
  • Assist with user account setup, password resets, and basic permissions/access issues.
  • Support end users with troubleshooting common M365 issues and escalating when necessary.

Intune & Device Management:

  • Assist in enrolling and managing user devices (laptops, desktops, mobile devices) using Microsoft Intune.
  • Perform basic troubleshooting of Intune-related issues such as compliance policies, device profiles, and app deployments.
  • Monitor and report on device health and compliance status via the Intune portal.
  • Support software installations and updates through Intune under the guidance of senior staff.

Security Support:

  • Monitor MFA and Conditional Access alerts and assist users with authentication issues.
  • Perform basic security checks and escalate potential threats (e.g., phishing attempts) to senior staff.
  • Assist in maintaining antivirus, endpoint protection, and patching compliance.

Network Support:

  • Provide hands-on support for LAN/WAN connectivity issues, VPN access, and Wi-Fi troubleshooting.
  • Monitor basic network performance and escalate outages or anomalies to network administrators.
  • Document and track incidents in the helpdesk system.

General IT Operations:

  • Support hardware and software setups (laptops, printers, mobile devices).
  • Maintain and update IT documentation and user guides.
  • Participate in routine system checks, inventory audits, and onboarding/offboarding tasks.

Requirements:

  • 1–3 years of experience in an IT support or helpdesk role.
  • Exposure to Microsoft 365 tools (Exchange, Teams, SharePoint, OneDrive).
  • Basic understanding of network concepts (firewalls, VPNs, switches).
  • Familiarity with security best practices and common tools (MFA, antivirus, endpoint protection).
  • Strong problem-solving and communication skills.
  • Customer-focused attitude with the ability to explain technical concepts to non-technical users.


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