Executive Director, HR Business Support Services

2 days ago


Calgary Alberta DJ, CA Alberta Health Services Full time

The Executive Director, Business Support Services (BSS) is a leadership role in the Human Resources and Scheduling Shared Services portfolio and reports to the Senior Program Officer, HR Shared Services and Scheduling Shared Services. This position provides leadership to a portfolio within Shared Services which consists of four significant areas of accountability Training & Change Management, Business Support Services, Workforce Management and Learning Services. The Executive Director, Business Support Services, provides direct support and expert counsel to the Senior Program Officer, Human Resource Shared Services and Scheduling Shared Services in addition to the Senior Management Team on all aspects of the implementation of Human Resources Shared Services and Scheduling Shared Services training, change management, projects and business application support management for AHS and its affiliates. These business support teams support all HR Shared Services and Scheduling operational teams and therefore, the scope of responsibility and knowledge required to provide this support is extensive covering multiple functional areas across numerous organizations.

This position is accountable for service to AHS and affiliates objectives regarding implementation, operationalization, management, training and monitoring of provincially integrated delivery of HR and scheduling common processes for Alberta Health services and affiliates and quality measurement programs in the most effective, leading manner. Other responsibilities include setting strategic direction for Training and Change Management, Human Resource Management and Scheduling Business Application Support and process improvements that may result in significant project Implementations; providing team leadership and project management expertise in business analysis and problem solving as it relates to Human Resources, Training, Scheduling, HR Management and Business Applications that support end user functionality; liaising with key stakeholders, identification of systemic customer-execution opportunities, facilitation of root-cause correction across all disciplines and stakeholder engagement; ensuring consistent and integrated program planning, delivery and evaluation of BSS project management services, sets and strategizes targets, allocates human and financial resources, manages change and risk, triages and communicates assignments; and provides direct support and expert counsel to the Senior Program Officer and to other members of the senior management team on all aspects of project management.

A bachelor’s degree in a related discipline and/ or a combination of experience and education will be considered. Project Management Professional Designation and/or equivalent experience may be considered. Knowledge and experience working with HR and Scheduling management systems. Working knowledge of HR Information Systems and HR processes (PeopleSoft preferred) Scheduling Service Centre business knowledge and applications (ESP, WFM) and tools is needed. A demonstrated clear pattern of professional and personal development is necessary. Experience managing multiple teams of people, working in large, complex organizations with varied workforce and systems. In-depth knowledge of HR Management Systems is an asset. Equivalent combinations of education and experience will be considered. Must have advanced problem solving, critical thinking and analytical skills including being able to facilitate and influence issue resolution of a variety of problems. Must be adept at working in a fast-paced challenging environment and able to handle multiple assignments/projects concurrently.

Shared Service, HRIS, Scheduling and Project implementation experience, preferably Human Resources and/or Scheduling, in an organization of significant size, complexity and diversity (health care experience is an asset). A minimum of 5 years’ experience in a senior leadership role is required. The incumbent will possess a record of accomplishment in the following areas: successful record of achievement as a leader, including a role in quickly building up a high performance teams; Effective communicator with strong organizational skills, client focused orientation and commitment to providing long term quality services; Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and mentoring, and the ability to inspire and build confidence in others; Ability to manage diverse human, financial and physical resources within a complex production based environment; and proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization and managing within a unionized sector. The successful candidate must have experience in leading concurrent multi-disciplinary, complex initiatives. Effective communication skills, both verbal and written, are necessary. Exhibit characteristics of servant leadership, encouraging the growth and development of the team.

Experience working in a Shared Services environment. Healthcare experience is an asset. Strong organizational skills are required. Experience in the design and support of an enterprise HCM Systems (PeopleSoft) and ERPs is highly desirable.


  • Executive Associate

    2 days ago


    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Working directly with the Zone Medical Director (ZMD), Calgary, the Executive Associate is responsible for providing comprehensive senior administrative management services to the Medical Affairs portfolio. The Executive Associate role involves significant writing, including drafting reports, preparing presentations, and crafting communication materials to...


  • Calgary, Alberta, D3J, CA S.i. Systems Full time

    Our public sector client is seeking a Senior Business Analyst with testing experience to support a web portal development project for IT & HR Service Management.Calgary candidate preferred, must have or be eligible for enhanced reliability clearance. Must Have6+ years as a Business Analyst with working on application or SDLC projectsExperience creating test...


  • Calgary, Alberta, D3J, CA Canadian Natural Resources Limited Full time

    The Opportunity: Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments working alongside industry leading professionals? The HR Generalist Student position, in the HR Systems team, will provide you with exposure to all areas of HR and the use of HR technology to support our workforce of more...


  • Calgary, Alberta, D3J, CA Canadian Natural Resources Limited Full time

    The Opportunity: The HR Generalist Student position will provide you with an opportunity to work alongside experienced and talented professionals and take part in interesting and challenging work assignments. Our company culture fosters a fun working environment, development of meaningful relationships and continuous learning. Building on classroom studies,...

  • Manager

    1 month ago


    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    The Identity Services portfolio encompasses key Enterprise-wide programs and services in support of the vision, mission and strategic business plan of Alberta Health Services (AHS). This role works closely with the Identity Management and Directory Services team and numerous stakeholders across IT, AHS, Alberta Health and vendor partners. Alberta Health...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    The Program Administrator is responsible for all aspects of the operational administration of the Post Graduate Medical Education Program. This position has administrative responsibility for residents in all PGY program levels of the program. The incumbent coordinates all planning, policies and human resources support services for the program. The incumbent...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    As a member of the Payroll Operations Team, the Admin Support IV is responsible for providing payroll duties and support in a fast paced, challenging environment. This position manages Payroll-related cases from the HR Support center and performs several Payroll processing activities that are important to successful pay processing for AHS 140,000+ employee...

  • Business Analyst

    3 days ago


    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Alberta Health Services Connect Care Clinical Operations is looking for an experienced Business Analyst for the Credentialed Trainer Team. Reporting to the Credentialed Trainer Lead, the successful candidate will collaborate with multiple stakeholders. The desired candidate has the ability to design and deliver solutions that meet competing demands. They...

  • Scientist

    1 month ago


    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    The Scientist is a key scientific leadership role in Public Health, Evidence and Innovation reporting to the Scientific Director of Public Health Evidence and Innovation. This position is responsible and accountable for leading and providing direction for applied research/evaluation initiatives in support of the vision, mission and business plan of Public...


  • Calgary, Alberta, D3J, CA National Bank Full time

    A career as a Cash Management Solutions Director in the Corporate Development and Cash Management, Corporate & Investment Banking group at National Bank involves providing expert business advice and insights to clients, using industry and economic knowledge to lead discovery sessions that uncover hidden challenges and opportunities, and aiming to meet...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    An Administrative Support IV is required for a busy hospital based dental clinic serving clients who are medically compromised, undergoing cancer treatment, or have special needs (physical, mental, developmental, etc.). This position is responsible for: client registration and discharge processes including billing, scheduling follow up appointments....


  • Calgary, Alberta, D3J, CA Canadian National Railway Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Working under the general direction of the area supervisor, the Reception Clerk performs reception and other clerical duties for the Diagnostic Imaging department located at Foothills Medical Center. The individual will be required to assist with obtaining and maintaining all records associated with appointments and will work closely with other areas within...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Reporting to the Program manager of NW Campus, the Administrative Support IV position will support and handle all administrative duties that pertains to the FMC AMH Outpatient programs within Unit 24. This includes but not limited to, APP, MDP, RCC, EPIP, DH, ADC & injection clinic. The incumbent must have experience handling competing demands, using...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Within Cancer Care Alberta (CCA), Supportive Care: Psychosocial and Rehabilitation Oncology services are provided by a team of health care professionals dedicated to enhancing the quality of life of those affected by cancer by providing support and expert care from the time of diagnosis through treatment and beyond. The team of healthcare professionals...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Under the supervision of the Manager, Administrative Services, Department of Medicine, the Administrative Support IV will provide administrative support to multiple physicians and their patients, in an extremely fast-paced ambulatory care clinical environment with the ability to shift priorities as required to effectively support physicians and patient care....


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    We are looking for a highly efficient, self-starting, and engaged team member committed to upholding AHS values and mission within the Department of Surgery. The ideal candidate for the Administrative Support IV role will be a proactive self-starter, eager to be part of a dynamic team, and open to feedback. In this role, you will provide administrative...


  • Calgary, Alberta, D3J, CA Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time

    Service Manager, Operations Calgary, AB, Canada Req #3847 September 23, 2024 Find Your Limitless with Reliance By joining Reliance as an Service Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At...

  • Scientific Lead

    1 month ago


    Calgary, Alberta, D3J, CA Alberta Health Services Full time

    Interested in leading system transformation to improve patient outcomes and experiences in Cancer Care Alberta (CCA)? Have experience in evaluating patient experience, conducting applied research or leading implementation science research studies? Want to apply your academic skills from within the healthcare system? CCA is currently searching a Research and...


  • Calgary, Alberta, D3J, CA Alberta Health Services Full time

    The Provincial Quality Lead is a professional role within Provincial Seniors Health and Continuing Care reporting to the Director Clinical Standardization. This role works with a high degree of independence to support the provincial adoption, implementation and sustained use of standardized clinical assessments, processes and practices in Continuing Care and...