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Systems Analyst, Business Applications

3 months ago


Edmonton Division No, CA EPCOR Full time

Highlights of the job

We are hiring a full time, permanent position working out of Edmonton, AB. EPCOR has an exciting opportunity for a skilled Systems Analyst to join the Business Applications Team. As the Systems Analyst, Business Applications, you will be accountable for the full range of application design, development, implementation, maintenance, support, and documentation functions related to multiple EPCOR's applications. This includes achieving set operational requirements for ad hoc support, ticket support, system enhancements, and acting as a resource for major capital projects. If this sounds like a new challenge for you, apply today

What you’d be responsible for

  • Providing input to the Business Applications teams’ plans and directions, and ensure on-going appropriate relationships with other positions.
  • Ensuring the delivery of optimal results against appropriate performance metrics.
    • Delivery on Change Request estimates
    • Incident Delivery and Responsiveness
    • Customer Satisfaction Surveys
    • System Availability
    • Knowledge Management KPI’s
  • Employing open communication and problem solving skills to identify defects and resolve issues efficiently and effectively within expected timeframes.
  • Resolving customer issues and incidents efficiently and effectively within expected timeframes.
  • Abiding by all Application Services departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services.
  • Providing valuable contributions to documentation and knowledgebase to allow for the long-term sustainability of EPCOR IS.
  • Providing expert advice and collaborates with other members of Application Services to allow for the creation and maintenance of dependable, efficient, and quality application solutions.
  • Executing daily job duties with a focus on continuous improvement of processes and systems.
  • Reacting to system availability issues with the required urgency and oversees root cause analysis on issues as a way of proactively preventing them in the future.
  • Working effectively with business users and peers from all levels as assigned by the manager of the area.
  • Employing active learning skills and technical expertise to acquire knowledge of the technical components and business processes of supported systems.
  • Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

  • Degree in Computer Science or Engineering, or diploma in Computer Engineering/System Technology from a recognized post-secondary institute is required (work experience equivalencies will be considered).
  • A minimum of 4 years of directly related experience with IS applications is required.
  • Extensive experience with large, complex and mission critical applications.
  • A minimum of 4 years of professional experience in systems analysis.
  • A minimum of 4 years of professional experience in application development.
  • Experience in SQL Programming against various common enterprise databases including SQL Server and Oracle.
  • Experience with network troubleshooting and utilizing troubleshooting tools (e.g. Wireshark, Fiddler, Netcat, Ethereal) is considered an asset.
  • Experience in multiple programming languages including Java or .Net (e.g. C#) languages.
  • Understanding of Object Oriented concepts, and design patterns.
  • Experience with multiple toolsets for deployment, source control, and batch programming.
  • Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages.
  • Ability to react with urgency to troubleshoot critical issues when faced with application availability situations.
  • Experience with Service Now application would be considered an asset.

Other important facts about this job

Jurisdiction: CSU52 Class: IT2 Wage: IT2 starting at $53.05 per hour; developmental (IT1) starting at $48.58 per hour (Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.) Hours of work: 75 hours biweekly Application deadline: August 22, 2024

Please note the following information:

  • A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
  • If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
  • A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
  • To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
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