![PaintScout](https://media.trabajo.org/img/noimg.jpg)
Client Support Specialist
3 weeks ago
PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready to make an impact? Come join our (really awesome) team ⭐️
Role: Client Support Specialist
Location: Calgary, Alberta (In-office role)
Type: Full-time, Permanent (40 hours per week)
What You'll Do:
- Provide timely, professional, and friendly resolutions to customer problems.
- Assist customers in understanding the features and services available through the PaintScout platform.
- Engage with customers through various channels, including chat, email, phone, and video, meeting them on their preferred platform.
- Offer long-term solutions and support by escalating bugs and product issues.
- Advocate for our customers, sharing their feedback internally to drive continuous improvement.
- Build and maintain a high level of expertise related to PaintScout, using this knowledge daily to resolve customer issues effectively.
Who We're Looking For:
- You have experience in a customer-facing role and are skilled at delivering exceptional customer experiences.
- You are a self-motivated go-getter with excellent technical problem-solving skills.
- You handle customer inquiries with resourcefulness, compassion, and empathy, and your communication skills—both written and verbal—are top-notch.
- You connect well with people from diverse backgrounds and are a team player.
- You excel in an organized and dynamic work environment, skillfully prioritizing tasks.
- Any experience in the painting industry is a valuable asset.
Why Apply with Us:
- At PaintScout, you'll be at the forefront of industry-leading technology that is reshaping how painting contractors do business.
- We're building a high-performance and mission-driven team that's passionate about making a difference.
- We have a work hard, play hard mentality: we like to balance work and fun We host regular team lunches, events, and outings.
- We're a united team, always working together towards our goals.
PaintScout is an equal-opportunity employer, and we're excited to meet and hire top talent like you.
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