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Senior Director of Operations

3 months ago

Mississauga Ontario CW, Peel region, Canada Community Living Mississauga Full time
Description of Position

Reporting to the Executive Director in this newly created position on the Senior Leadership Team, the Senior Director of Operations will provide strategic leadership in developing, strengthening, and implementing effective operational systems within the organization. By embodying and integrating Community Living Mississauga’s Vision, Mission, Philosophy, and Values into the daily operations of the agency, the Senior Director of Operations supports organizational strategic planning and policy formation processes while providing direct oversight to key areas including Residential Supports, Day Supports, Social/Recreational Programs, Community Supports and Information Technology.

Description of Duties

People and Organizational Leadership:

  1. Providing leadership, consultation, and ongoing support to each Director in the establishment and following through on their plans to develop and enhance support.
  2. Establishing and monitoring departmental goals and defining expectations regarding accountability, timeframes, measurable outcomes, and accomplishments.
  3. Supporting employee relations including policy and procedure interpretation, counselling, conflict resolutions, and more.
  4. Providing visibility and presence for employees through the identification of development opportunities, supporting the succession planning process, cultivating new skills, and offering coaching opportunities.
  5. Championing diversity, accessibility, equity, and inclusion efforts.

Qualifications
  1. Post-secondary degree in the Health Services Field, Business Administration, or related discipline. Candidates may also have a combination of related education and experience.
  2. A minimum of 10 years or more of Senior Management Experience in a leadership role (i.e. Director, Sr. Director, Vice President), with a strong understanding of the Developmental Services field or Not-For-Profit sector.
  3. Previous experience working at both the operational and strategic levels within a results-based organization.
  4. Working knowledge of Personal Outcome Measures approach to support and service delivery.
  5. Previous experience working in a unionized environment is considered an asset.
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