Director of Design, Experience

2 months ago


Mississauga Ontario, Peel region, Canada Compass Digital Full time

As the Design Director of Experience Strategy, you will take the lead in pushing the boundaries of design by envisioning and executing emerging experiences that elevate enterprise software. You will foster a culture of curiosity and experimentation, guiding a cross-functional team and collaborating with senior leadership to deliver cutting-edge design initiatives. This role requires a strong strategic mindset, a passion for simplifying workflows, and the ability to navigate complex, fast-paced environments.


Think you have what it takes to be successful in the role? Here’s how we’ll know you are the best fit:


Envision Emerging Experiences

  • Challenge the status quo and advocate for a culture of curiosity and experimentation throughout the organization.
  • Collaborate with leadership and stakeholders to identify high-potential opportunity spaces and emerging themes in design.
  • Co-lead the Experience Design Lab alongside the VP of Design, inspiring a diverse team with innovative, divergent thinking.
  • Develop and implement a repeatable approach to identify new initiatives, envision breakthrough experiences, and graduate projects into fully-realized products.


Elevate Design

  • Partner with the Director of Product Design to transition design visions into practical, real-world applications.
  • Drive the team’s design maturity and elevate the quality of enterprise software experiences.


Enterprise Software Experience

  • You are passionate about improving work efficiency through evolving enterprise software, understanding its impacts on both digital and analog workflows.


Omni-Channel/Service Design Mindset

  • Ability to think in terms of holistic, online-to-offline workflows, systems, and touchpoints rather than isolated screens.
  • Curiosity and capability to reframe business operations into design opportunities, interpreting rough concepts into refined user experiences.


Strategic Designer


  • A strategic thinker who can methodically execute on evolving interaction models.
  • Excellent communicator with the ability to drive change by advocating for new experiences based on data and evidence.


Resourceful and Proactive

  • Able to make progress in dynamic, fast-paced environments, with limited resources.
  • Experience working in design consultancies, incubators, or accelerators is a plus.


Changemaker

  • Adept at navigating a large organization’s diverse ideas, business needs, and data points to derive cohesive experience visions.
  • Experience in crafting novel experience concepts that push the boundaries of current interaction models.


Zero-to-One Approach

  • Hypothesis-driven, you know how to generate, test, and derive insights from hypotheses.
  • Unafraid to kill ideas that don’t work and move on to the next big thing.
  • Collaborate with labs and other functions to create proof of concepts (POCs) that drive innovation.


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