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Branch Operations Manager

3 months ago

Greater Sudbury Ontario, Ontario, Canada Everguard Full time

TEXTE FRANÇAIS SUIT


Everguard Fire and Safety is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and services to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.


Being a part of the Everguard team, you will be able to experience many of the benefits below.

  • Competitive Compensation Package
  • Comprehensive Health, Dental and Insurance Programs
  • Employee and Family Assistance Program
  • Employer Matching Retirement Savings and Financial Planning Support
  • Paid Time Off (including Flex Time and a Variety of Observed Holidays)
  • Flexible Scheduling
  • Paid Training and Development Opportunities, and much more

As our Branch Operations Manager, you will be responsible for managing branch operations at our Sudbury and Timmins locations, including technical services delivery and customer support related to our portfolio of fire and life safety services, and solutions. Additional expectations of this role include:


  • Championing safety leadership in all aspects of the operations through regular communication of safety objectives; review of safety performance; and adherence to safety standards, policies and procedures.
  • Ensuring efficient and effective branch operations including management of day to day work as well as multiple projects/contracts of varying scopes and complexity, work schedules, work planning, inventory optimization, work progress, equipment maintenance, work quality and completion of requisite reports and documentation.
  • Reviewing compliance with technical services reporting guidelines including accuracy and timeliness of report completion; responsiveness to identified deficiencies; and proactive scheduling of revisits.
  • Engaging with customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns.
  • Optimizing local service delivery opportunities and existing client relationships, through identification of opportunities to address additional needs of current clients as well as expand services to new clients, in collaboration and consultation with the branch, business development, sales teams and the Regional Manager.
  • Leading achievement of branch sales and service delivery plans, programs, processes, and other deliverables, in consultation with the Regional Manager.
  • Building, managing, and developing a high performing, cohesive branch team possessing the requisite training, skills, and customer focus to deliver on customer commitments and growth opportunities.
  • Fostering a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcome growth-oriented mindset.

We are looking for a leader who is:


  • Skilled in leading a field service team to deliver top-tier customer service and solutions with high levels of safety focus.
  • Highly motivated and focused on meeting and exceeding targets and deliverables.
  • Attentive to building relationships within their team and the company, and with the clients they support.
  • Comfortable communicating in a variety of situations whether it be on at a branch or client site, in a Teams call, or community partners.
  • Adaptable to changing situations and priorities.
  • Decisive. Able to analysis information and situations and make timely decisions.
  • A team player who has no issues lending a hand or asking for one.
  • Ready to travel (including overnight travel) to operating locations throughout the province as well as to remote client sites as required.
  • NOTE: Ability to communicate in both French and English would be seen as an asset.

They must also possess the following experience and/or training credentials:

  • Relevant field or operations leadership experience in operations management, fire and life safety services, industrial field services, or related areas.
  • Supervisory, management, leadership or other related training.
  • Experience applying codes, laws, and other regulatory guidelines in the execution of fire protection, technical, or industrial work.
  • Valid drivers license.
  • NOTE: All combinations of education and experience will be considered.

Everguard offers a competitive compensation and benefits package which is based on the level of skills and experience the successful candidate brings to the role.


If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a dynamic team, we want to hear from you.


We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.


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Everguard Incendie et Sécurité est un fournisseur de services et de solutions en matière de sécurité incendie et de sécurité des personnes. Nous offrons une gamme complète de produits, des partenaires mondialement reconnus pour leurs produits et leurs solutions, des services d'installation, de mise en service, d'inspection et de test, ainsi qu'une assistance 24 heures sur 24, 7 jours sur 7 et 365 jours par an. Nous sommes fiers d'employer une équipe diversifiée de professionnels à travers le Canada qui se concentrent sur la fourniture de produits, de solutions et de services de haute qualité à nos clients. Chaque jour, les membres de notre équipe mettent à profit leurs connaissances, leurs compétences et leurs aptitudes uniques dans le cadre de leur travail, en respectant nos principes de responsabilité, d'amélioration continue et de travail d'équipe. Nous aimons ce que nous faisons et nous sommes toujours à la recherche de talents enthousiastes pour rejoindre notre équipe.


En faisant partie de l'équipe Everguard, vous pourrez bénéficier des nombreux avantages ci-dessous.

  • Rémunération compétitive
  • Programmes complets de soins de santé, de soins dentaires et d'assurance
  • Programme d'aide aux employés et à la famille
  • Épargne-retraite jumelée par l'employeur et soutien à la planification financière
  • Congés payés (y compris des congés flexibles et une variété de jours fériés observés)
  • Horaires flexibles
  • Possibilités de formation et de développement rémunérées, et bien plus encore

En tant que gérant des opérations de la succursale, vous serez responsable de la gestion des opérations de la succursale à Sudbury et à Timmins, y compris la prestation de services techniques et le soutien à la clientèle liés à notre portefeuille de services et de solutions en matière de sécurité incendie et de sécurité des personnes. Les autres attentes liées à ce poste sont les suivantes :


  • Assurer le leadership en matière de sécurité dans tous les aspects des opérations en communiquant régulièrement les objectifs de sécurité, en examinant les performances en matière de sécurité et en respectant les normes, les politiques et les procédures de sécurité.
  • Assurer l'efficacité et l'efficience des opérations de la succursale, y compris la gestion du travail quotidien ainsi que de multiples projets/contrats d'ampleur et de complexité variables, les calendriers de travail, la planification du travail, l'optimisation des stocks, l'avancement des travaux, l'entretien des équipements, la qualité du travail et la réalisation des rapports et de la documentation requis.
  • Contrôler le respect des lignes directrices en matière de rapports des services techniques, y compris l'exactitude et le respect des délais d'établissement des rapports, la réactivité face aux lacunes identifiées et la programmation proactive des révisions.
  • S'engager auprès des clients de manière efficace et opportune afin d'établir des relations fructueuses avec eux et de répondre de manière proactive aux questions et préoccupations identifiées.
  • Optimiser les possibilités de prestation de services au niveau local et les relations avec les clients existants, en identifiant les possibilités de répondre aux besoins supplémentaires des clients actuels et d'étendre les services à de nouveaux clients, en collaboration et en consultation avec l'agence, le développement commercial, les équipes de vente et le directeur régional.
  • Diriger la réalisation des plans de vente et de prestation de services de l'agence, des programmes, des processus et d'autres éléments livrables, en consultation avec le directeur régional.
  • Constituer, gérer et développer une équipe d'agence performante et cohérente, possédant la formation, les compétences et l'orientation client requises pour respecter les engagements envers les clients et saisir les opportunités de croissance.
  • Favoriser un environnement de travail propice à une communication ouverte, à l'initiative et au travail d'équipe afin de maintenir un moral élevé et un état d'esprit favorable à la croissance.

Nous recherchons un leader qui est :

  • Compétent pour diriger une équipe de service sur le terrain afin de fournir un service à la clientèle et des solutions de premier ordre, tout en mettant l'accent sur la sécurité.
  • Très motivé et soucieux d'atteindre et de dépasser les objectifs et les résultats attendus.
  • Attentif à établir des relations au sein de son équipe et de l'entreprise, ainsi qu'avec les clients qu'il assiste.
  • Être à l'aise pour communiquer dans diverses situations, que ce soit dans une succursale ou sur le site d'un client, lors d'un appel d'équipe ou avec des partenaires de la communauté.
  • S'adapter aux changements de situations et de priorités.
  • Décisif. Capable d'analyser des informations et des situations et de prendre des décisions en temps opportun.
  • Vous avez l'esprit d'équipe et n'hésitez pas à donner un coup de main ou à en demander un.
  • Prêt à se déplacer (y compris pour la nuit) dans les lieux d'exploitation de la province ainsi que dans les sites de clients éloignés, au besoin.
  • REMARQUE : La capacité de communiquer en français et en anglais est un atout.

Ils doivent également posséder l'expérience et/ou les formations suivantes :

  • Expérience pertinente sur le terrain ou en tant que responsable des opérations dans le domaine de la gestion des opérations, des services de sécurité incendie et de sécurité des personnes, des services industriels sur le terrain ou dans des domaines connexes.
  • Formation à la supervision, à la gestion, au leadership ou autre formation connexe.
  • Expérience de l'application de codes, de lois et d'autres directives réglementaires dans l'exécution de travaux de protection contre les incendies, de travaux techniques ou de travaux industriels.
  • Permis de conduire valide.
  • REMARQUE : toutes les combinaisons de formation et d'expérience seront prises en considération.

Everguard offre une rémunération et des avantages sociaux compétitifs qui sont basés sur le niveau de compétences et d'expérience que le candidat retenu apporte au poste.


Si vous êtes passionné par l'opportunité de contribuer à une entreprise très prospère et en pleine croissance et que vous souhaitez faire partie d'une équipe dynamique, nous souhaitons vous entendre.


Nous adoptons la diversité dans toutes nos opérations et favorisons un environnement de travail respectueux et inclusif. Les personnes qui représentent une variété de milieux, de perspectives et de compétences sont encouragées à postuler.

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