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Assistante gérante Quebec City, Quebec

3 months ago

Quebec Quebec GA, Québec City, Canada La Senza Corporation Full time

Le rôle de la chef de boutique adjointe consiste à soutenir la chef de boutique dans la direction de l'exploitation de la boutique pour assurer un service à la clientèle exceptionnel et stimuler une croissance hautement rentable. La chef de boutique adjointe stimule les ventes et le rendement des ventes à l'heure par associée en soutenant la chef de boutique par la démonstration et l'enseignement des comportements de vente en place à La Senza, et ce, afin de créer une culture de vente à rendement élevé (CVRE) au sein de son équipe. De plus, elle atteint les objectifs de vente établis pour les boutiques. Elle vit nos valeurs et adopte des comportements qui représentent la marque.

Rôles et responsabilités

  1. Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise.
  2. Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.
  3. S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.
  4. Gérer et résoudre les problèmes liés aux relations avec la clientèle.
  5. Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.
  6. Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.
  7. Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise.
  8. Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.
  9. Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives.
  10. Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.
  11. Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité.
  12. Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.
  13. Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.
  14. Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.
  15. S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.
  16. Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire.
  17. S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.
  18. Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise.

Compétences

  1. Habileté de créer un service à la clientèle exceptionnel et à optimiser le modèle de vente de l'entreprise.
  2. Capacité de déléguer, d’effectuer des suivis et de communiquer efficacement avec tous les paliers de l'entreprise.
  3. Maîtrise de l'évaluation, de la formation, du perfectionnement et de la gestion du talent.
  4. Sens des affaires jumelé à de fortes capacités stratégiques et analytiques.
  5. Expérience antérieure de gestion ou de supervision.
  6. Souplesse dans ses horaires pour y inclure les soirs et les fins de semaine.
  7. Capacité à gérer des priorités complexes et de même importance en faisant appel à son sens de la gestion du temps et de l'organisation.
  8. Attitude professionnelle qui renforce la marque et les normes de l'entreprise.

Maîtrise du français parlé et écrit obligatoire.

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