Technical Support and Trainer

3 weeks ago

Quebec City Quebec, Québec, Canada Cansel Full time

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Job Title: Technical Support and Trainer - Reality Capture / Survey - Quebec City Job Type: Permanent Full Time City, Province, Location: Quebec City, Quebec, 1775 boulevard Hamel

Who we are? Cansel helps clients capture, transform, and manage data leading to increased field-to-finish efficiency and profitability. Position Summary

The ideal candidate is a technical expert who understands the software and hardware solutions we provide at an advanced level. This person will know a variety of products, understand the positioning of the products in the market, how our customers use them, and why. This will include installation, configuration, customization, development, training, and support in Quebec City.

In this role, you will

* Attend sales calls with Account Managers and sales professionals
• Perform technical sales presentations
• Conduct product training in a classroom environment and/or online
• Provide product Technical Support to our clients
• Develop customized solutions tailored to our customers’ needs
• Assist in the development of product related instructional programs
• Assist in the development and maintenance of product educational materials
• Assist in the development of technical support documentation
• 70% Reality Capture; 30% Survey
• Other duties as assigned

About you

• Post-secondary education in Geomatics, Surveying or Civil Engineering.
• Excellent communication skills, both written and verbal (French)
• Finely tuned customer service skills.
• High diagnostic, analytical, and creative skills.
• Familiarity with GPS and conventional surveying, data processing, as well as 3D scanning workflows.
• Field experience with Trimble equipment, terrestrial and SLAM laser scanners is a definite asset.
• Valid driving license and vehicle

Bonus points

• Ability to communicate in English is an asset
• Experience with Mobile Mapping and UAV/Drone data collection and processing is an asset

Why choose us? In addition to the strong growth culture of the company, Cansel offers:

1. Competitive compensation package.
2. Uncapped Commission incentives for the sales team.
3. Flexible extended health and dental benefits program.
4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
5. Access to online pharmacy
6. Company vehicle program for Sales Reps.
7. Employee Referral Program.
8. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
9. Free access to our online courses database.
10. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
11. Preferred rates on some gym memberships.
12. Preferred rates on personal insurance.
13, Generous long service reward program.
14. Opportunity to take part in the Employee Stock Ownership Program (ESOP) after 1 year of employment with the company.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age. Are you interested in this job?

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