Head of Delivery

4 weeks ago

Golden Horseshoe Ontario, CA Archmill House Full time

For over 30 years, Archmill House Inc. has been a trusted leader in the creation of high-end millwork and premium store fixtures across North America. Our legacy is built on delivering exceptional craftsmanship, innovative solutions, and unwavering commitment to quality. This dedication has allowed us to become a preferred partner for a wide range of commercial and retail sectors.

At Archmill House, we take pride in our ability to evolve with the industry while maintaining our commitment to precision, efficiency, and client satisfaction. Our latest innovation, the Rapid Re-Image program, exemplifies this commitment. This cutting-edge restaurant remodeling solution is designed to meet the unique demands of Quick Service Restaurants, offering swift, flawless transformations that minimize disruption and maximize return on investment.

As the Head of Delivery in Canada, you will play a pivotal role in shaping and executing the strategic vision for Re-Imaging franchisee locations, ensuring alignment with the brand promise and enhancing the customer experience. This senior leadership position demands exceptional strategic planning, project oversight, and team development skills, along with a relentless commitment to optimizing project budgets and delivering superior results.

Your Responsibilities

  • Drive the strategic direction and successful execution of franchisee location reimaging projects, ensuring alignment with corporate objectives and brand standards.
  • Provide visionary leadership throughout the project lifecycle, from strategic planning to execution, ensuring projects are delivered on time, within budget, and exceed quality expectations.

Team Development and Leadership:

  • Cultivate a high-performance culture by mentoring and developing team members, enhancing their skills and capabilities, and fostering a collaborative and innovative work environment.
  • Design and implement advanced training and development programs to elevate team expertise and ensure alignment with project goals and organizational standards.

Customer Satisfaction:

  • Champion a customer-first approach in all project deliverables, driving initiatives that result in exceptional customer experiences and positive reviews for reimagined locations.
  • Analyze customer feedback and market trends to continuously refine and improve project outcomes and customer satisfaction levels.

Project Reporting & Analytics:

  • Leverage sophisticated project management tools, including Procore, to establish robust reporting mechanisms that provide clear visibility into project progress, milestones, and risks.
  • Develop and enforce comprehensive reporting structures to ensure accurate, timely, and strategic insights for senior leadership.

Financial Oversight and Budget Optimization:

  • Lead budget management efforts with a strategic focus on identifying cost-saving opportunities while maintaining high-quality standards.
  • Collaborate closely with finance and other departments to ensure precise and transparent financial reporting, contributing to overall financial health and accountability.

Brand Promise Execution and Enhancement:

  • Ensure all Re-Image locations exemplify the brand promise and uphold the highest standards of brand integrity, contributing to a consistent and positive brand image.
  • Innovate and implement strategies to enhance brand perception and deliver a compelling brand experience across all franchisee locations.

Qualifications & Skills:

  • Extensive experience in strategic project management, with a preference for expertise in commercial construction or a similar field.
  • Demonstrated leadership and team development capabilities, with a proven track record of fostering high-performance teams.
  • Proficiency with advanced project management tools, such as Procore, and exceptional analytical skills.
  • Superior communication and interpersonal skills, with the ability to influence and drive strategic initiatives.
  • Strong financial acumen and budget management expertise, with a strategic approach to cost optimization.
  • Deep commitment to customer satisfaction and delivering exceptional quality experiences.

Education and Experience:

  • Bachelor’s degree in business, project management, or a related field; advanced degrees or certifications are a plus.
  • Significant experience in a senior leadership role, ideally within the context of construction management, with a proven ability to drive strategic outcomes and lead high-impact projects.

CHARACTERISTICS TO SUCCEED:

  • Humble – Who shares the credit and success with team members.
  • Hungry – Who is always looking for more responsibilities and learnings.
  • Smart – Who is emotionally intelligent and has good judgement.

WHAT WE OFFER: We offer competitive compensation packages. This is an exciting time for us as our team continues to grow. Working with us makes you part of a work environment committed to our clients, employees and communities - a place where you can excel.

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