Front Desk Supervisor

4 weeks ago


Banff Alberta TL, Calgary region, Canada Canadian Rocky Mountain Resorts Full time

PRIMARY FUNCTION

The Front Desk Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Guest Service Agents and Bell/Shuttle staff, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction.

REPORTS TO

Front Office Manager/Assistant Front Office Manager

HOURS

As required

DUTIES & RESPONSIBILITIES

  • Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
  • Greet all guests in a friendly manner at all times.
  • Act as Duty Manager when the FOM/AFOM is not present.
  • Support the Front Desk team in handling guest issues and complaints.
  • Provide regular feedback on team performance to the Front Office Manager/AFOM.
  • Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
  • Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
  • Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Provide coverage for all Front Desk shifts as required, including Night Audit.
  • Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
  • Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
  • Organize rooming lists for tour groups, weddings and corporate functions.
  • Set up all the billing and packages for groups and weddings.
  • Complete all Opera system duties.
  • Other duties as required.

EXPERIENCE

  • Previous Front Desk experience is required.
  • Extensive Opera PMS experience required.
  • Positive attitude and a passion for customer service.
  • Previous leadership or supervisory experience is an asset.
  • Able to work under pressure and think on your feet to solve problems.
  • Organized with strong attention to detail.
  • A team player who can support and motivate others to succeed.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise.
  • Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required).
#J-18808-Ljbffr
  • Front Desk Supervisor

    4 weeks ago


    Banff, Alberta, T0L, Calgary region, Canada AccorHotel Full time

    Company Description At The Rimrock, it is our vision to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in...

  • Front Office Manager

    4 weeks ago


    Banff, Alberta, T0L, Calgary region, Canada Canadian Rocky Mountain Resorts Full time

    CRMR is looking for a Front Office Manager for Buffalo Mountain Lodge in Banff, Alberta. Primary Function: The Front Office Manager is responsible for leading and managing all Front Desk operations, ensuring efficient service delivery in line with hotel policies and standards. This role involves directing Guest Service Agents and Bell staff to provide...

  • Night Auditor

    4 weeks ago


    Banff, Alberta, T0L, Calgary region, Canada AccorHotel Full time

    Company Description At The Rimrock it is our vision to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one...

  • Front Desk Associate

    4 weeks ago


    Sherwood Park, Alberta, T8A, Edmonton region, Canada IGNITE Fitness Holdings Full time

    Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ignite Fitness Holdings-Planet Fitness Mission, Vision...


  • Okotoks, Alberta, T0L, Calgary region, Canada Gus’s Pet Resort Part time

    Part Time Client Care Specialist This position works onsite at Gus's Pet Resort | Part time, up to 25 hours/week Do you love dogs and excel at customer service? Join Gus's Pet Resort team as a Client Care Specialist and work as part of the front desk team to ensure that the people and pets who visit us have an outstanding end-to-end...

  • Front Desk Associate

    3 weeks ago


    Grande Prairie, Alberta, T0H, Grande Prairie region, Canada IGNITE Fitness Holdings Full time

    Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ignite Fitness Holdings-Planet Fitness Mission, Vision...

  • Assistant F

    1 month ago


    Lake Louise, Alberta, T0L, Calgary region, Canada Canadian Rocky Mountain Resorts Full time

    Job Summary: Relais & Châteaux Post Hotel & Spa in Lake Louise, AB is seeking a skilled Food and Beverage Manager to oversee our dining establishment's daily operations. As the Assistant Food and Beverage Manager at Post Hotel & Spa, you will play a crucial role in supporting the Food & Beverage Manager in overseeing the dynamic culinary landscape of...

  • Jasper Inn

    1 month ago


    Red Deer, Alberta, T0M, Red Deer region, Canada The Fairmont Jasper Park Lodge Full time

    Jasper Inn & Suites by INNHotels98 Geikie St, Jasper, ABJob Summary:As a team, our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Jasper Inn, our Front Desk Team wears most of the hats of a traditional hotel - from reservation specialist to activities director; our Front Desk Agents...


  • Grande Prairie, Alberta, T0H, Grande Prairie region, Canada Boston Pizza International, Inc. Full time

    Front of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...


  • Calgary, Alberta, Calgary region, Canada Guardian Capital Advisors LP Full time

    JOB STATEMENT:As a part of a small team, the Portfolio Administrator will be responsible for various client reporting responsibilities as well as providing support to Calgary client portfolio managers and helping facilitate requests. The Portfolio Administrator will work with the Supervisor, Portfolio Administration and the Portfolio Analyst. The successful...


  • Calgary, Alberta, Calgary region, Canada Clear Environmental Solutions Full time

    CES Energy Solutions is a dynamic and growing North American oilfield services company listed on the TSX as CEU with revenue of over $2 billion. It is one of the largest providers of production chemicals and drilling fluid systems and is focused on being the leading provider of technically advanced chemical solutions throughout the life cycle of the...


  • Hardisty, Alberta, T0B, Camrose region, Canada Employment and Social Development Canada Full time

    Posted on August 16, 2024 by Super 8 by Wyndham HardistyJob detailsLocation: 4743 49 Street, Hardisty, AB T0B 1V0Salary: $24.00 hourly / 30 to 40 hours per weekTerms of employment: Permanent employment, Full timeStart date: Starts as soon as possibleOverviewExperience: 1 year to less than 2 yearsWork must be completed at the physical location. There is no...


  • Chestermere, Alberta, T1X, Calgary region, Canada Fruiticana Full time

    Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education College/CEGEP Work site environment Non-smoking Air conditioned Work setting Retail business Supermarket/grocery store Relocation costs not covered by employer Tasks Assign sales workers to duties Authorize return of merchandise Establish work...


  • St. Albert, Alberta, T2N, Calgary, Canada Sturgeon Medical Clinic Full time

    Job Description HEALTHQUEST experience at least 6 months is preferred With experience working in a Medical office CAN START WITHIN A WEEK The Medical Office Assistant serves patients by greeting and helping them, conducting vitals screening, scheduling appointments, maintaining records and accounts for the Sturgeon Medical Clinic, and supporting the...


  • Taber, Alberta, Lethbridge region, Canada Shoppers Drug Mart Full time

    SUMMARY:To assist the Front Store Manager (FSM) in managing the human, physical and financialresources of the store and in ensuring that store objectives are achieved by focusing onimproving product flow from the backroom to the sales floor.Location: Taber, ABDUTIES & RESPONSIBILITIES:OperationsRole models best practice customer service at Shoppers Drug...


  • Edmonton, Alberta, P5J, Edmonton region, Canada Savers Full time

    We are a for-profit company that champions reuse. Shopping in our stores doesn’t support any nonprofit, but donating your reusable goods does. We pay nonprofits for your stuff, helping them fund programs in our communities. TVI, Inc. is a registered professional fundraiser where required.The Savers family of stores is a for-profit, global thrift retailer...

  • Supervisor

    4 weeks ago


    Red Deer, Alberta, T0M, Red Deer region, Canada Savers Full time

    The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories, and household goods. Our Rethink Reuse business model of purchasing, reselling, and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than...

  • Production Manager

    1 month ago


    Calgary, Alberta, Calgary region, Canada Canada Malting Co. Limited Full time

    RESPONSIBILITIESThe Production Manager for Malting will oversee the entire malting process, ensuring compliance with customer-specific requirements, managing blending, inventory, and shipping, as well as providing direct leadership at the plant. This position reports to the Plant Manager and collaborates with the plant leadership team on various aspects,...

  • Medical Receptionist

    1 month ago


    St. Albert, Alberta, T2N, Calgary, Canada Riverview Chiropractic Clinic Part time

    Established St. Albert chiropractic clinic is looking for a dedicated office receptionist able to manage additional duties as an administrative support. Ideal applicants will have 3+ years related experience in a physiotherapy or chiropractic office. Competitive wage starting point based on experience.Qualifications: Professional conduct and...

  • Project Controls Lead

    4 weeks ago


    Calgary, Alberta, Calgary region, Canada MasTec Canada Full time

    Join MasTec CanadaWe are a team that is motivated, ambitious and inclusive. We are united by a commitment to safety and united by a passion for solutions and innovation.MasTec Canada offers career opportunities for individuals looking to take part in Canada’s industrial construction sector. Guided by our Core Values of team, respect, excellence, integrity,...