Jasper Inn & Suites by INNHotels
98 Geikie St, Jasper, AB

Job Summary:
As a team, our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important At Jasper Inn, our Front Desk Team wears most of the hats of a traditional hotel - from reservation specialist to activities director; our Front Desk Agents do it all

Full time, 40 hrs a week, year-round
Starting Wage of $17/hour

Job Responsibilities:

1. Responsible for the Check-in and Departure of hotel guests.
2. Answer the hotel phone, both internal and external calls.
3. Be an expert on local and onsite services and be able to provide information about them.
4. Sell and book local activities. Commission on some bookings.
5. Use accurate accounting and cash handling procedures.
6. Respond promptly and appropriately to guest requests.
7. Communicate very effectively with all other departments within the hotel.
8. Maintain an accurate inventory of rooms, reservations, and room assignments.
9. Manage reservations made by phone, email and through OTA’s.
10. Represent the culture of the Jasper Inn & Suites and build repeat guests.
11. Perform other related duties as required.

Qualifications:

• Passion for customer service and a strong attention to detail.
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.
• Ability to work under pressure in a fast-paced work environment.
• Excellent organizational, communication, and people skills.
• Friendly and pleasant demeanor, courteous, self-motivated, and professional.
• Ability to work efficiently with minimal supervision, independently and as part of a team.
• Ability to work different shift hours and stand for an entire shift.
• Good PC skills: knowledge of Opera PMS is preferred, but not necessary.
• Previous Front Desk and/or Customer Service experience is preferred.
• Relevant education and experience in a hospitality or tourism setting.
• Excellent verbal and written English, a second language is an asset.

Who We Are:
Jasper Inn is part of INNhotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount, and Invermere.

We Offer:

• A great work environment with opportunities for development and career advancement within Jasper Inn and the INNHotels family of hotels.
• A competitive compensation package.
• Group health plan.
• Staff events and seasonal discounts on local adventure activities.
• Hotel Discounts as part of the INNHotels family of hotels.
• Staff accommodation available for the right candidate.

Job Types: Full-time, Permanent
Pay: $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:
8-hour shift
Evening shift
Morning shift
Supplemental pay types:
Commission pay
Overtime pay
Experience:
Customer service: 1 year (preferred)
Hotel front desk: 1 year (preferred)
Work Location: In person #J-18808-Ljbffr

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