Supervisor, Operations, Materials

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary:

This dynamic role calls on someone who has a key interest in maintaining inventory and supplies. This is done by receiving, storing, delivering items to various departments in our manufacturing facility. Along with, securing the equipment stores area and supervising staff. Our facility is just under 300,000 square feet (Toronto unit specific). The equipment stores department delivers supplies to areas such as Make & Pack, Wares Wash, Final Assembly and our Kitchens. Our customers are very important to us and therefore this role calls on someone with superb customer service skills. This role is further responsible for maintaining optimal quality, health and safety and production standards.

Main Duties and Responsibilities:

• Delivers supplies and equipment (dishes, cutlery, cups etc.) to departments by receiving and transferring items.
• scheduling and ensuring productivity, labor controls and efficiency standards
• customer service is maintained at the highest level on a daily basis
• Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policy and procedures
• Ensures Labor Controls are in place and are effective
• Ensures interdepartmental communication occurs regularly
• Work with management staff to improve performance of the unit
• Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
• Manages work-flow balancing - - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Responsible for employee retention and monitors employee turnover
• Accomplishes equipment stores human resource objectives by working with recruiter to select employees
• Further objectives include orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
• Meets Equipment Stores operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
• Meets financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
• Moves inventory by scheduling materials to be moved to and from equipment stores area; coordinating inventory
• Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading technical/operational/manufacturing/food publications.
• Participates in company mission by completing related results as needed.

Qualifications

Education:

• Bachelor's degree in supply chain/inventory control management or in economics (supply and demand) is strongly recommended
• College diploma in same areas is recommended
• Must have a high school diploma

Work Experience:

• Minimum of 3 years’ supervisory experience in a unionized setting is required
• Minimum 3 years’ experience in labour relations, grievance proceedings, discipline and terminations
• Strong working knowledge of employee documentation

Job Skills:

• Detail oriented
• Project management experience
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision

Language / Communication Skills:

• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills in English is required
• Change Agent
• Multi-lingual a plus
• Fluency in English. Other languages a plus.

Job Dimensions

Geographic Responsibility: Toronto YYZ unit

Type of Employment: Full time

Travel %: less than 10%

Exemption Classification: Exempt/Non-Exempt

Internal Relationships: various internal departments

External Relationships: Contractors, various vendors, project management firms

Work Environment / Requirements of the Job: Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. There may be physical discomfort due to temperature in production area, coolers, and freezers. This position requires a lot of walking during the day.

Other verbiage: Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines

Budget / Revenue Responsibility:

Organization Structure

Direct Line Manager (Title): Process Owner Assembly

Dotted Line Manager (Title, if applicable): none

Number of Direct Reports: varies by time of year

Number of Dotted Line Reports: 0

Estimated Total Size of Team: varies by time of year

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinary memories, join us