Program Manager, Accreditation Decision Committee

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Accreditation Canada Full time

Terms: Full-time Permanent

Starting Salary: Commensurate with Experience

Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model) | Possibility of Remote


ABOUT THE ROLE:

The Program Manager, Accreditation Decision Committee (ADC) is a member of the Accreditation Decision Committee team, reporting to the ADC Chair. This Program Manager role is an opportunity to tap into your knowledge and experience in leading teams that are responsible for the design and development of people-centered evidence-based health and social services standards and learning resources, such as a new ADC platform, new ADC processes and decision guidelines.

The Program Manager will facilitate the decision-making process including providing advice and guidance to team members and key stakeholders as well as being responsible for assessing the client organizations evidence requirements through an understanding of their culture and the context of their organization. The Program Manager will also collaborate and advise in the development of functional and company-wide strategies.

If you’re right for this opportunity, you preferably are a clinician or have firsthand knowledge of healthcare systems having worked in large, complex, health and/or social service settings. You are a team-player, organizer and people mobilizer You have a genuine enthusiasm for the work at hand as you collaborate with health and social services subject matter experts and your team members to ensure accurate, consistent, and high-quality health standards and resources for all. You thrive at balancing focus and agility, leading in a dynamic environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.

Main Responsibilities:

  • Making decisions based on Accreditation Decision mandate and its role, and a consideration of organizational risks.
  • Managing the design, development, and successful completion of collaborative team-based projects from end-to-end (e.g., new ADC platform, new ADC processes, decision guidelines).
  • Facilitating the decision-making process including providing advice and guidance to team members and key stakeholders when decisions or alternate options are required.
  • Researching, preparing, and presenting complex information in a clear and concise manner.
  • Communicating with project team(s) and key stakeholders regularly to provide updates on project progress and gather information to advance your project(s) operationally or strategically.
  • Collaborating and advising in the development of functional and company-wide strategies.
  • Identifying when modifications/changes required and implementing these as necessary using initiative, creativity, analytical skills, and judgement.
  • Monitoring, analysing and communicating the findings of complex trends, risks, and issues that arise, as well as evaluating deliverables, processes, and outcomes.
  • Assessing the client organizations evidence requirements through an understanding of their culture and the context of their organization.
  • Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you're making.

Must Have Qualifications:

  • Master’s degree in a related field.
  • Experience in the Accreditation decision making process.
  • Demonstrated experience working within a health care field.
  • 5+ years of progressive and varied experience in a clinical health care position.
  • Tried and tested clinical assessment, analytical and critical-thinking skills.
  • Understanding a program and projects in the context of an organization and within the context of the health care eco-system by having in-depth knowledge of healthcare systems.
  • Experience in project management – with various stakeholders. Strong organizational and planning skills.
  • Comfortable and efficient with technology and working in a hybrid environment.
  • Appreciates diversity and recognizes the value of different opinions, roles, experiences, cultures, and backgrounds.
  • Accountable for work delegated to others (peers, team members, experts).
  • Bilingual in French and English.

Desired Qualifications:

  • Have knowledge of and experience in the health care sector.
  • Additional languages such as Spanish and/or Italian are preferred.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.

What We Can Offer You:

  • Hybrid work model.
  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office shutdown during last week of December.
  • Professional development support.
  • A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

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