Communications Officer

18 hours ago

Montreal Quebec GF, CA Medavie Full time

Position Type:

Permanent

*

Closing date:

*

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

*

Nature and Scope

Reporting to the MCC Operations Lead, the Communications Officer is responsible for the processing of requests for service for the provincial EHS system. In this role, you may be tasked with acting as a call taker or dispatcher during shift operations. The Communications Officer serves as the first contact with the caller and, as such, will often be called upon to calm and direct the actions of incoming callers pass on pertinent information and provide direction to responding agencies. You must possess the innate ability to perform several tasks at one time.

In a capacity covering a broad range of duties and responsibilities, the mission of the Communications Officer will be to contribute to the overall operational status of the Communication Centre as fully functional while meeting or exceeding customer/ patient expectations during assigned shifts.

The Communications Officer assists with the effective, indirect delivery of patient care, by aggressively following Deployment Plans, following standardized call-taking procedures and protocols including, the effective delivery of pre-arrival and post-dispatch instructions and through positive collaborative practice with all team members

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities

The position entails, but is not limited to the following:

  • Maintains high standards for health, safety, welfare and ethical behavior
  • Adheres to all policies, procedures, directives and Standard Operating Guidelines of agencies, institutional and regulatory bodies which are approved and/or adopted by the Centre
  • Responsible to fulfill various functions of the role including but not limited to, processing of incoming calls, dispatching of appropriate resources and handling general inquiries according to proper procedure
  • Responsible for maintaining a clean and organized workspace
  • Responsible to ensure the timely and accurate completion of required paperwork and reports

QUALIFICATIONS AND REQUIREMENTS

Education I Experience:

  • Minimum Grade 12
  • Current First Aid/CPR certification
  • Shift work experience an asset. Work shifts, including evenings, weekends and holidays
  • Ability to successfully complete specialized training provided by EMC
  • Paramedic licensure through the Nova Scotia College of Paramedics is considered an asset but not required
  • Experience as a Communications Officer/Dispatcher within a high-performance Medical Communication Centre an asset

Knowledge & Skills:

  • Ability to accurately type 25 words per minute.
  • Ability to work under pressure in a fast paced environment Excellence in customer service
  • Excellent communication and interaction skills
  • Must have functional working knowledge of computer software, including but not limited to Microsoft Office
  • Preference may be given to candidates who are bilingual
  • Responsible for using proper telecommunications technique and etiquette

*

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

  • Office Manager

    2 hours ago

    Montreal, Quebec, G4F, CA Insight Global Full time

    Client Industry: Video GamesTitle: Office Manager Location: Montreal, QC Duration: 6 month contract, potential for extensions/FTE Job Description:A large software company is looking for an Office Manager for their Montreal location. This person will work on site and make sure the office is running smoothly. This person will be customer service oriented and...

  • Office Administrator

    1 day ago

    Montreal, Quebec, G4F, CA PAPP International Full time

    Objectif de l’emploiL’administrateur de bureau et le représentant du service à la clientèle effectuent un large éventail d’activités de soutien administratif et de bureau pour l’entreprise et/ou les gestionnaires afin de faciliter le fonctionnement efficace de l’organisation.Tâches et responsabilités• Répondre, filtrer et transférer les...

  • Manager, Internal Communications

    4 weeks ago

    Montreal, Quebec, G4F, CA Belron Canada Inc. Full time

    Ready to tap into your best and drive your career forward? Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians.If you want an exciting career in an environment where you get...

  • Intern - Community & Strategic Planning

    7 days ago

    Montreal, Quebec, G4F, CA BRP Full time

    Internship Winter 2025 | January to April 2025 | Full-time: 37.5h/week THE EXPERIENCE OF A LIFETIME BRP's internship program is truly unique. We hire close to 300 interns a year from all backgrounds, skill levels and professions. And very often, it leads to a job at BRP because we believe in investing in our talent to help them reach their full...

  • Canada Branch Compliance Officer

    5 days ago

    Montreal, Quebec, G4F, CA Natixis Corporate & Investment Banking Full time

    At Natixis, we are committed to delivering a comprehensive range of financial services in Canada while upholding the highest standards of ethics and customer protection. We are seeking a dedicated Canada Branch Compliance Officer to ensure that our operations and employees adhere to all applicable local and cross-border regulations. This includes compliance...

  • Conseiller.ère - communication et relations publiques

    5 days ago

    Montreal, Quebec, G4F, CA Equifruit Full time

    ** English version follows**Equifruit est une entreprise B Corp 100 % équitable, détenue par des femmes, et le leader du marché nord-américain des bananes équitables. Nous croyons fermement que les petits producteurs et les travailleurs des plantations ont droit à une rémunération équitable et à des conditions de travail sécuritaires. Nous visons...

  • Directeur(rice) marketing et communication

    1 week ago

    Montreal, Quebec, G4F, CA Dév Méta inc Full time

    Relevant du Chef de l'exploitation, le titulaire du poste est responsable de concevoir, mettre en œuvre et superviser toutes les initiatives de marketing et de communication pour promouvoir nos différents projets et concepts. Tâches et responsabilitésDévelopper une stratégie globale de marketing et de communication alignée sur les objectifs de...

  • Portfolio Manager

    4 weeks ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Portfolio Manager in the Institutional Asset Management (IAM) team at National Bank Trust (NBT) means managing investment accounts of our institutional clients. In this role, you can use your communication and analytical skills in addition to your experience in portfolio management to have a positive impact on the organization. Your role Acting...

  • Administrative Assistant

    3 days ago

    Montreal, Quebec, G4F, CA The Vantage Talent Group Full time

    Job Summary:We are in search of a dynamic and client-centric Administrative Assistant to join our team. As a key member, your role will involve managing client relationships, coordinating office operations, and supporting new business processes. You will handle various administrative tasks, from managing client files to scheduling meetings and ensuring...

  • Property Administration

    17 hours ago

    Montreal, Quebec, G4F, CA Marcarko Ltée Full time

    Job Title: Property Administration Office Manager – Commercial Real EstateLocation: MontrealJob Type: Full-time / In-person Company Overview 555 Midtown is a dynamic and growing commercial real estate firm specializing in loft spaces, office spaces, showrooms, and a variety of tenant services. We are committed to providing exceptional service to our...

  • Facilities Management Specialist

    1 week ago

    Montreal, Quebec, G4F, CA Collabera Full time

    Role Overview:As a Facilities Services Specialist, you will oversee the daily operations of WTW’s office facilities in Montreal and Ottawa, ensuring a productive and compliant work environment. You will manage office budgets, improve processes, and support employees by providing efficient services while working closely with leadership and external...

  • Procurement Agent

    7 days ago

    Montreal, Quebec, G4F, CA Fed Supply Full time

    Hello ! I'm Jérémy, Recruitment Consultant for the Fed Supply employment agency, specialist in the fields of supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...

  • Architectural Lighting Designer- mid and senior level

    3 weeks ago

    Montreal, Quebec, G4F, CA LIGHTEMOTION Full time

    DO NOT APPLY IF YOU DO NOT HAVE A MINIMUM OF 3 YEARS EXPERIENCE AS A LIGHTING DESIGNER, WITH CONCRTE EXPERIENCE IN ARCHITECTURAL LIGHTING IN MUSEUM.MUST RESIDE IN CANADA FOR A MINIMUM OF 4 YEARS. DO NOT APPLY IF YOU ARE NOT MEETING THIS REQUIREMENT.Role description- Act as lighting designer and project manager for National and International projects.- Be...

  • Helpdesk Support Specialist

    1 month ago

    Montreal, Quebec, G4F, CA Valero Energy Inc. - Montreal Full time

    *The title of the posted position may differ from the one used internally to make things easier for external job searchers who use terms more commonly encountered on the market. About Valero Energy Inc. Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of Valero Energy Corporation, a Fortune 500 company. We are the leading...

  • Senior Legal Advisor

    2 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    As a Senior Legal Advisor in the Legal Affairs teams in the Privacy Office at National Bank, you’ll be involved in various initiatives and have the opportunity to learn and excel in files requiring knowledge of several legal fields, including the protection of personal information, artificial intelligence, technology, commercial agreements, acquisitions...

  • Analyst

    4 weeks ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career in Financial Markets, Listed Cleared Derivatives team at National Bank means acting as a specialist in the various listed derivatives reconciliation back-office process. This job allows you to have a positive impact on our organization by leveraging your expertise in derivatives to ensure smooth operations and minimizing related financial risks....

  • Loan IQ Application Support Analyst

    1 week ago

    Montreal, Quebec, G4F, CA QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Front End Developer

    2 hours ago

    Montreal, Quebec, G4F, CA Axelon Services Corporation Full time

    Job Title: Front End GUI DeveloperLocation: Montreal, QCRoles and Responsibilities:• Senior Developer part of the AMER team responsible for delivery of the new Communication Surveillance Platform across all Products.• Collaborate with teams in other locations, such as EMEA, on planning and prioritization for the platform developments• Establish a...

  • Lead auditor

    1 month ago

    Montreal, Quebec, G4F, CA National Bank Full time

    A career as a Lead auditor in the Internal Audit team at National Bank means taking charge of carrying out audit and advisory mandates for the team while developing the knowledge of your colleagues in your field of expertise.Working in the Internal Audit team is an unparalleled opportunity to gain a cross-functional understanding of the Bank and to work in...

  • Technical Representative, ADAS

    7 days ago

    Montreal, Quebec, G4F, CA Belron Canada Inc. Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.We welcome applications from everyone, and are firmly committed to diversity,...