Facilities Management Specialist

3 days ago

Montreal Quebec GF, CA Collabera Full time

Role Overview:

As a Facilities Services Specialist, you will oversee the daily operations of WTW’s office facilities in Montreal and Ottawa, ensuring a productive and compliant work environment. You will manage office budgets, improve processes, and support employees by providing efficient services while working closely with leadership and external partners.

Key Responsibilities:

  • Budget Management: Develop and monitor budgets to control office operating costs.
  • Team Leadership: Supervise and mentor FS staff, managing performance and professional development.
  • Client Relations: Collaborate with office leadership to meet local business needs and provide operational guidance.
  • Project Management: Work with Corporate Real Estate on office real estate projects.
  • Vendor & Compliance Management: Manage relationships with external vendors and ensure compliance with company policies, including Quebec’s language legislation.
  • Process Improvement: Implement office processes and service metrics to drive operational efficiency.
  • Safety & Security: Oversee safety, security, and business continuity programs.

Requirements:

  • Experience:
  • 2-5 years in facilities management or office operations, ideally in a client-focused or professional services environment.
  • Leadership experience in managing teams and resolving issues in high-pressure situations.
  • Skills:
  • Bilingual (French/English): Strong verbal and written communication skills in both languages.
  • Strong customer service orientation with the ability to influence and collaborate with diverse teams.
  • Proficiency in MS Office, MS SharePoint, MS Teams, and Oracle.
  • Education:
  • College/University degree preferred, or High School diploma required.
  • Additional:
  • Occasional travel may be required within the jurisdiction and for corporate meetings.
  • Flexibility in working hours may be needed.

Must-Haves:

  • Bilingual (French/English).
  • Leadership: Ability to manage and mentor a team.
  • Customer Service: Focused on creating a positive work environment.
  • Operational Expertise: Experience improving office processes.
  • Problem-Solving: Strong organizational and decision-making skills.

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