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Front Desk Receptionist

4 weeks ago

Quebec, Canada Club Med Full time

PURPOSE OF THE JOB

The spa receptionist ensures full client satisfaction upon arrival and during their stay: guarantees the respect of marketing promise related to client loyalty status and nationality; has technical knowledge to answer any request working with all other departments transversally and within the frame of Club Med standards and procedures.

Job Description

You are

  • Sociable, you know how to connect with our guests and build a trusting relationship.
  • Helpful and attentive, finding the right solution for all our guests.
  • Multilingual, you master at least two languages and are comfortable with international guests.

You will

  • Be responsible for welcoming guests, providing information and personalizing customer relations
  • Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
  • Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
  • Develop internal sales and ensure the invoicing for the stay or local sales
  • Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort's assets

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent

So what are you waiting for? Pack your bags

All our positions are open to people with disabilities.