Clerk, Front Desk

1 week ago


Quebec City, Canada Hôtel PUR Full time

**Business Equipment and Computer Applications**:

- Opera
- Internet
- Database software

**Specific Skills**:

- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments

**Security and Safety**:

- Criminal record check

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
- Overtime required

**Work Location Information**:

- Urban area

**Personal Suitability**:

- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized

**Health benefits**:

- Health care plan
- Disability benefits
- Dental plan

**Financial benefits**:

- As per collective agreement

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Pension plan
- Long-term care insurance

**Other benefits**:

- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Are you available for shift or on-call work?
- Do you have the above-indicated required certifications?

**Student status**:

- Full time enrollment
- Part time enrollment


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